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Re: Rt. elevator arm replacement
Take off the top cover, then you can replace the elevators, they come both sides in a package, part #2000010. When you replace the top cover, check all tubes to make sure they are routed right so as to not pinch one when the cover is locked down. Also there is a piston that attaches to the bottom of the smart mix valve and that the smart mix knob is on the water setting, then put cover back in place and don't over tighten the screw.
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You will have to pull the top cover off, it fits underneath unto the knob. When you see the bottom, you should be able to tell. The arm of the diverter goes thru the hole and then hooks onto the bottom of the knob.
Sounds like you could have an elevator broken (part #2000010). You will have to take the top off to replace them or to check to see if one of them is broke. There is one on each side so when the handle is in the upright, they push againsy the brush roll to lift it up. As for not spinning, chack the cogged belt as well as the cogged pulley on the pump, if it is bad, you will have to replace the pump.
I don't know how to advise you on this. The Bissell is pretty complicated when you take the hood off. Under there is a number of things that must be in place correctly to replace the hood. There is a small plastic "rod" with an "o" ring on it that controls the shampoo mixture and that has to be positioned right to replace the hood. You may have to take the machine to an experienced shop to have it re-assembled. I don't think I can tell you all the little things you have to do to re-assemble it yourself.
In regards to the elevator, there are two arms that lift the brush off the floor when the handle is put in the upright position. This is so the brush will rotate freely while you use the hose. These arms break quite easily and are available from any repair depot in a set.
You may be able to get a schematic diagram from a warranty service dealer. They have a special "dealer only" web site that they can access to get repair and parts info. Usually, they can e-mail or fax you information if you're really nice to them. Smile when you're on the phone. :)