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This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
What the hell!!! The stupid new WINDOWS MEDIA PLAYER doesn't let me download my music.... and the first time i tried it deleted all my music i draged from limewire! WE NEED THE OLD WINDOWS MEDIA PLAYER!!!!!!!!!!!!!!!!!!!!!
You need to run chkdsk on the player. Plug it into your computer using the usb cord. Go to Start, Run, and type in chkdsk f: (or whatever drive your ilo shows up as). You'll get an option to repair the corrupted files. This worked for my ilo which had the same problem.