Question about Westinghouse LTV-32w1 32 in. HD-Ready LCD Television
The screen on my parents westinghouse lcd hdtv freezes when they try to change the channel for over the air stations. In the past unplugging the tv fixed the problem but lately that hasn't been helping. We've only had the tv since thanksgiving '06.
The problem is a software bug in their tuner. The tuner defect lockup problem only happens for the DTV over the air channels.
Unfortunately Westinghouse is not admitting to it as it would cost them a lot of money for a recall. Westinghouse fixed the problem on newer TVs but decided to do nothing on the ones they already sold hoping the customer A) would not notice in their 12 month warranty period because they have cable, satellite, or analog over the air (old TV channels, not the new DTV digital ones), or B) or the customer would think they had an antenna problem as customer service was directed to tell them that when they called in for the problem, or C) customer service was also told to tell customers "that was normal operation for DTV to lock up" with the belief that some stupid customers would beleive it. D) the In the event the customer insisted that it was a bug they would then send a RMA number by email (very slowly 7+ days later) hoping the customer would just forget about it. Then when the TV was sent in they would then replace it with a newer 32 inch TV.
This is a great class action lawsuit waiting to happen. This buggy tuner is in several models with over 300,000 TVs sold with the problem. Anyone know a good class action lawyer?
Posted on Oct 30, 2008
Had same problem with 37" Westy. Only on amplified antenna system. Never occurred with cable connection. Put an antenna attenuator on the antenna connection and problem disappear. Too strong a signal to the tuner apparently. I go through two 3.5 db splitters and one 8 db attenuator. Hope it helps.
Posted on Sep 02, 2008
We bought a Westinghouse TV it freezes up six or seven times a week. At the time we purchased it from best buy. We had the best buy tv guy come out, and he figured it was a board on the tv that needed to be replaced. When he called in to get parts he found that there are NO parts for it. We returned it and got a new one Model SK-32H240S thinking our problems would be solved, but this one is past warranty and also doing the same thing. I agree with the class action lawsuit because obviously Westinghouse doesn't care about its customers.
Posted on May 03, 2010
We bought this tv at christmas for our eldely mother. Freezes up six or seven times a week. At first our 87 year old mother didnt tell us about it. We found her in another room watching an old tv. At the time we purchased it from best buy, we also purchased the best buy warranty. We had the best buy tv guy come out, and he figured it was a board on the tv that needed to be replaced. When he called in to get parts he found that there are NO parts for it. We returned it and got a new one thinking our problems would be solved, but this one is also doing the same thing. Looks like another trip for the repair guy and then in to best buy for a different tv.
Posted on Apr 01, 2008
Im taking mine out back and putting about 6 rounds from my .45 in it and buying a real TV!
Posted on Oct 25, 2007
Then it should still be a warranty , have it repaired at an authorized repair shop for Westinghouse! If you do not, the digital main board will cost you more then what the set cost you originaly. Good Luck
Posted on Jun 12, 2007
I also have the SK-32H520S westy i paid $499 when it was on sale great deal btw. The normal tv channels do seem to freeze sometimes. Holding the power button for 8 secs seems to reset it. So this is normal and doesnt ever do it on anything else like ps3 or 360? Also i noticed the tv has a less chance of freezing if you turn the power option to energy saving. (completly turns off the power and uses only 1watt while when its on normal it used 20watts but boots up faster.) i think changing to multiple devices withing the time you boot it up can make the channels freeze to. I have the 4 year service plan for best buy anyone know how good there warrantys are on lcds?
Posted on Jan 27, 2008
I've got the same TV with the same problem. I contacted Westinghouse and they gave me the name of an authorized service center. In my case (Best Buy) same place I bought it. I am taking in to have it fixed...hopefully!
Posted on Aug 28, 2007
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