This is the error message that appears when trying to install the printer Operation could not be completed (error 0x00000bc8). Unable to find a core driver package that is required by the printer driver package.
Do you have the software for the printer? What is the OS of the laptop? Look for your driver here : http://support.kodak.com/app/intfSel/intf_redirect/L2FwcC9hbnN3ZXJzL2xpc3Qvc2VhcmNoLzEva3cva29kYWslMjBoZXJvJTIwNS4xJTIwZHJpdmVycy9zdWdnZXN0ZWQvMS9vcmlnX2ludGYva29kYWtfYjJjX2Vu OR HERE: http://support.en.kodak.com/app/answers/list/search/1/kw/kodak%20hero%205.1%20drivers/suggested/1/selected/true#s=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..
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Remove the device(delete) from your Device Manager, reboot then see if windows reinstalls it.
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SOURCE: My Dell inspiron 5100 has an ATI Radeon 7500 video
Hi again! First of all, download the ATI drivers, under the video section from here. Now, right click my computer, and click manage. On the left hand side, click "Device Manager" and expand the "Display Adapters" subsection. Right click your ATI card, if present and choose uninstall. Reboot the laptop if necessary. Now you should try to install the drivers that were just downloaded, and they should work. Let me know how it goes!
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Hi, yes i have the software disk and I am running windows 7. I have spoken with Kodak and they saybthe problem is with my PC rather than the printer software. Thanks for your help
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