I have a strange proboem with this fax. On two occasions now I could not fax to numbers I had faxed before. I get the message 'poor line condition'. However, in the next instance, I can fax to another number.
I have called the telephone company and they have indictaed there is no problem with the 'line'.
Brothers tried to say it is the line and were no help.
Is there some setting I can use to fax in such situations?
Why is this happening? I have heard that some fax machines are not compatible with others but I brought a Borthers since it is such a widely used brand.
This is very frustrating.
Thank you for your help.
This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.
My machine is a Brother 575 plain paper. I had failed transmissions, not receiving. I replaced the line, the walljack -- no joy. I lowered the transmission speed to "Basic" and haven't had a fail since.
The problem is that the paper rollers are either dirty or worn out. To fax properly you have to hold the top of the papers and gently push into the feeder, once the first sheet grabs the others will grab also.
Most faxes have an error correction mode you can turn off. Brother does no offer this feature. One of the reasons I will not buy another Brotther fax. Sometimes lowering the transmission speed will correct the problem.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has answered 20 questions.
Re: "poor line condition'
Make sure the phone line from the wall is plugged into the port marked "line" not "phone" on the back of the machine. Try replacing the cord from the wall to the machine. When this problem happens, if you have checked all the aboce, pick up the phone attached to the machine make a call. If you hear static in the backround, it is a phone line problem. Insist the phone company come out and check it.
Dumped the land line all together. Been with Ring Central for a year now and love it. I scan my docs then hit send receiving a fax confirmation in my email. Home phone/fax line was portable to my new 888 number which people can call on as well. Received faxed docs go to my email and I print out what I want. Saved lots of money!
I get poor line connection error. we have ATT U Verse. . love the set up with the tv and internet. but faxing over the U verse is hit and miss. The tec said that VOIP doesnt work well. Faxing works best over an analog line so i will go back to regualr phone service.
If you have two phn lines I suggested move connection frm line 2 to line 1 or vice versa, and poss swap out actual phone line and see if csmr can make o/bound call from fax mach. if call goes thru, then there is no connection failure, this would be due to the FAX mach. remember, 2 line satin is required for most fax mach's when connecting on a digital sys.
The problem is that the paper isn't feeding into the machine correctly. I've been having the same problem myself. I have to 'push' the fax in so the machine 'grabs' it. Then it goes through. My phone line is fine. It's the stupid fax machine!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I Have had this occur on several occasions while trying to fax with a brother fax machine.Sometimes this message will occur if there is a storm or bad weather were the fax transmission signal sometimes seems to be disrupted by storms or bad weather.Wait until the storm or bad weather has dissipated,as this has helped in the past.Also,to help the problem,make sure there are not several members in the household logged on to their computers at the time you are trying to send a fax. I have found that if a computer is on or connected,the message appears frequently with the brother fax machine.To help solve this problem,I make sure no one is connected to the internet,and it works every time.I have noticed this helps the fax reception when I had the same message regarding poor line condition.Make sure any and all other phones that may be on a handset are properly hung up on the base station.Also,try unplugging and then plugging the fax line cord back into the wall,these above steps I have used for years and I also live in a hurricane state.All the above steps have helped with the fax transmission.I hope this is helpful.Carrie
There are two possible reasons why your printer display the error message.
1. Poor Line Condition - electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line - poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken. - alarm system
or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.
2. Memory Full - There is no space to store incoming fax messages. Delete all stored fax messages.
If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.
the problem is with their system, not yours. they are probably missing lots of faxes. They may for instance have a few phone lines which receive faxes called a "hunt". If one or more of their lines are bad they may not even realize it.
I suggest you call them and tell them what is going on.
Try turning off the E.C.M. mode off ( error correction mode )
I have had a lot off problem's with communication problem's with this function turned on.
It is in your manual under advance fax function.
if need more help let us know.