I have a strange proboem with this fax. On two occasions now I could not fax to numbers I had faxed before. I get the message 'poor line condition'. However, in the next instance, I can fax to another number. I have called the telephone company and they have indictaed there is no problem with the 'line'. Brothers tried to say it is the line and were no help. Is there some setting I can use to fax in such situations? Why is this happening? I have heard that some fax machines are not compatible with others but I brought a Borthers since it is such a widely used brand. This is very frustrating. Thank you for your help. LInda
This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.
Posted on May 11, 2008
My machine is a Brother 575 plain paper. I had failed transmissions, not receiving. I replaced the line, the walljack -- no joy. I lowered the transmission speed to "Basic" and haven't had a fail since.
Posted on May 11, 2008
The problem is that the paper rollers are either dirty or worn out. To fax properly you have to hold the top of the papers and gently push into the feeder, once the first sheet grabs the others will grab also.
Bob
Posted on Dec 23, 2008
If you are using any splitters on the fax then this may cause the Poor Line Condition failure. Remove any splitters and try again.
Posted on Dec 22, 2008
Most faxes have an error correction mode you can turn off. Brother does no offer this feature. One of the reasons I will not buy another Brotther fax. Sometimes lowering the transmission speed will correct the problem.
Posted on Dec 18, 2008
Make sure the phone line from the wall is plugged into the port marked "line" not "phone" on the back of the machine. Try replacing the cord from the wall to the machine. When this problem happens, if you have checked all the aboce, pick up the phone attached to the machine make a call. If you hear static in the backround, it is a phone line problem. Insist the phone company come out and check it.
Posted on Jun 21, 2007
Dumped the land line all together. Been with Ring Central for a year now and love it. I scan my docs then hit send receiving a fax confirmation in my email. Home phone/fax line was portable to my new 888 number which people can call on as well. Received faxed docs go to my email and I print out what I want. Saved lots of money!
Posted on Oct 14, 2014
I get poor line connection error. we have ATT U Verse. . love the set up with the tv and internet. but faxing over the U verse is hit and miss. The tec said that VOIP doesnt work well. Faxing works best over an analog line so i will go back to regualr phone service.
Posted on Oct 29, 2011
If you have two phn lines I suggested move connection frm line 2 to line 1 or vice versa, and poss swap out actual phone line and see if csmr can make o/bound call from fax mach. if call goes thru, then there is no connection failure, this would be due to the FAX mach. remember, 2 line satin is required for most fax mach's when connecting on a digital sys.
Posted on Sep 21, 2007
The problem is that the paper isn't feeding into the machine correctly. I've been having the same problem myself. I have to 'push' the fax in so the machine 'grabs' it. Then it goes through. My phone line is fine. It's the stupid fax machine!
Posted on Jul 18, 2007
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I have the same problem and cannot get any help with this problem...
Brother Intellifax 770. I have the same problem although it's somewhat sporadic. I can fax to the same number 3 or 4 times in a row and the fifth time it comes up as Poor Line condition. Any answers out there?
RJ
I am unable to send FAX's on my Brothers FAX 885 MC. No problem in receiving FAX's. I have comcast cable
John
Bonita Springs, FL
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