I don't know if you have found intructions yet, but I had to print mine online. Just go to sandisk.com/Assets/File/Downloads/user-guides/c200-ug-eng.pdf
I know that's long, but hey, it pops right up. Good luck.
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You need to get a firmware upgrade for the c200 series from Sandisk's website - you can visit the c200 forums and look at the thread on just that very issue - it even has video tutorials on upgrading the firmware. Good luck!
To obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you.. Please rate accordingly Thank you Computerrep