Fan light turns on but doesn't turn off with remote also fan doesn't go on with remote

Check your capacitor.

Make sure your fan is on high with the pull chain switch. Push the remote Hi button then pull the chain until it's on the high speed, Then DO NOT use the pull chain. Same with light , Push light button on remote then pull chain until it's on then leave the chain alone. If that doesn't do the trick then you probably need a new receiver.

Check to make sure light wires are connected at light kit & remote. Otherwise it's probably a bad receiver. If there is a pull chain for the light pull it once & try the remote light button again.

Sounds like you have an add-on remote. Try changing the frequency in the receiver & transmitter. If that doesn't work you probably need a new receiver.

Call 1-888-830-1326 & have model #

I had this exact problem. I bought two Home Decorator fans from Home Depot and installed them in separate rooms in my house. They have LED lights. I know for a fact that I wired them right because the model fan in Home Depot fan was wired the same and my remote worked perfectly with that fan. Both fans at my house had the same issue of the light not turning all the way off but dimming worked and fan speeds worked. LONG story short, I had another fan in the Master Bedroom that was turned on. When I turned the power to that fan off (wall switch toggled to off), both of the new fans worked!!! Now I need to figure out how to wire the Master bedroom fan correctly (9 wires in one box) but at least I know what the issue was!

Fist, make sure the bulbs are good. Check in another fixture to verify that they indeed work. Since the remote works the fan, dead batteries can be ruled out. The problem will be confined to either a bad receiver in the fixture, or a bad remote.

Since Hampton Bay is a line carried by Home Depot, you may have some luck bringing your remote to HD and trying it out on the display units. You may need to try different address settings on the remote to find one that works if you don't get results the first time. This is usually several two position switches often called "DIP Switches". Change the positions of them one at a time until you find one that works. Try to control a fan first. Once you find a fan the reacts to the commands from the remote, try to control the light. If the light doesn't work - the remote has a bad transmitter or light switch control. You could attempt to disassemble the switch, but most don't have parts that look different when they're bad. You'll probably have to replace the remote.

If the lights work, then the problem is with your fixture. You can remove or simply bypass the radio controller in the fixture and install an after market receiver and remote to control it again. These are sold at Home Depot and work with any paddle fan.

I hope this helps & good luck!

You wired it correctly . It might be your fan's on &off switch that went out or your motor.

On the remote part that goes inside the fan, it has five wire on it. One Red wire marked L goes to black switch wire from switch or Hot wire. Other Red wire goes to Net. wire from switch.or feed.Then you have A black, a blue & a white. They connect to wires from the fan. When finished connect turn light switch on, leave on & used remote control. Top left button controls the fan on/off. bottom left button controls light on/off.dimmer. There you go, all the know how to connect remote & fan/light up. Good Lucky.
P.S. You will need to buy a 9v battery for the remote, it doesn't come with it