Creative Labs Zen MicroPhoto MP3 Player Logo

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james nattrass Posted on Jun 11, 2007
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Wont work,won't acsept updates,no files only 4 options done all

When i swich on my zen microphoto it comes up with 4 options reboot,format,clean up or update firmwear i have done all of them and downloaded the softwear on the computer it won't acsept it and won't let music or pictures on it please help me

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2 Answers

A

Anonymous

Ya you have to not hold the on bottom as long as you are. and that should get that screen away.

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  • Master 4,402 Answers
  • Posted on Dec 15, 2007
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Joined: Dec 02, 2007
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Try another computer and download the latest firmware from creative
or use the recovery tool then update the firmware.

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Related Questions:

0helpful
1answer

From: [email protected]

Reboot is the mildest of the two - it will restart the player without erasing any songs. Try that one first, and let me know how it performs. Fromat and firmware will erase all songs on the player.
0helpful
1answer

Zen MIcro Stuck and wont work or be recognized by computer

Hello,

Doesthe hard drive still spin? After powering it on, put it up to your earto listen. If there is no noise at all, or a smooth and steady spinningsound, that indicates your hard drive is fine and your motherboard hasfailed. If you hear clicking noises that keep repeating, this indicateshard drive failure.

When you try Format, does it say "Harddisk Problem?"

For more detailed instructions on how to troubleshoot your Zen, click here

2helpful
3answers

Creative Zen Touch stuck in "recovery mode"

Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!
5helpful
2answers

My creative Zen 8Gb wont allow more than 597 songs..

I'll run a cleanup on your zen, if that doesn't work then you should format it and re-transfer everything. Additionally, you may want to upgrade your players firmware.

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.

How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:

1. Plug the Zen.
2. Go to Zen Media Explorer.
3. Select "Settings and Information".
4. Select the "Tools" Tab.
5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.

(Warning: When reformatting, you will lose all files you put on the Zen)
0helpful
2answers

When i turned my creative zen v plus mp3 on it said firmware problems.and i t had a choice to clean up delete firmware and reload firmware . 1 more it was reboot and i tried all of them and none of them...

my 8gb black white creative zen microphoto mp3 gets to the recovery mode screen and has the four options i tried every thing and it wont work wat do i do???????
0helpful
2answers
0helpful
1answer

Clean Up, Format All, Reload Firmware, Roboot

Cleanup does a cleanup (defrag) of the hard drive
format all formats the drive (wipes everything off)
reload firmware is software on creative site to update you unit which you should do .
and reboot is like a reset, turns it off and back on
0helpful
2answers

Creative microphoto

Firmware is on the ram, have you tried another usb port?
another computer? and another usb cord.
I know mine i have to use my laptop since my pc wont see it.
if those don't work you might have a broke usb connection or cord.
13helpful
3answers

Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.
0helpful
1answer

Zen Microphoto

get it to see the unit again and download the latest firmware.
if after that it still wont load your hard drive is toast. (did you drop it)?
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