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There is a relay that operates when you hook up to shore power that switches from battery power to converter power. It also charges the batteries. If you do not have battery power then suspect a faulty relay. It is located inside the power converter.
Windows 7 is a new operating system, it does not support so many applications, softwares and files, Therefore, not being able to use your tom tom on your windows 7 should not come as a surprise to you as windows 7 does not support so many kind of softwares.
Try your tom tom video converter on another operating system and am very certain it will work there, except if there is a problem with the converter itself. Try it out on windows vista, windows XP etc.
Have you installed an expansion memory card in the 720? Sometimes it wont let you download music because you have filled up the internal memory. You need to put music on to the separate expansion card. BUT... when connecting to the computer to update map corrections and software, if you have not selected INTERNAL MEMORY when it connects, it won't be able to find the tom tom software, so it will just think you have another external USB hardrive attached. SO... take the expansion card out of the tom tom, then connect the tom tom to the computer in the normal way - Voila, suddenly it now sees the tom tom and you can update software. But do not download any more music to the internal memory. Ultimately you will have to format the EXTERNAL expansion card to clear it of any tom tom software updates, then download ONLY MUSIC to the external card. Do not hit Update My Tom Tom while connected to the external card - only do this when connected to the internal memory.
I have a Tom Tom go 300 the existing memory card is only 128 MB. so i purchased a new 2GB sd memory card that is compatable with my device. I followed the instructions on Tom Tom Home which tells you to back up your TT take out the memory, install the new memory card and then restore your device, the problem is that it won't restore the information from my computer back onto the new 2GB memory card.
Have you got the disc which comes with it? Download tom tom home from the tomtom website otherwise. This will install tomtom home onto your computer and you should then have the correct links/buttins on this program to download. Before updating your tomtom if it has a removeable SD card-do make a copy of it onto your pc as a backup. My brother used updates which messed up his software on the tomtom a while ago but my backup(same model tomtom) saved him!
I have managed to load a downloaded map onto two separate Tomtom one XL devices. I did it through tom tom home. I purchased , downloaded and installed the map on my first device. Then connected my second device to my computer. In TOM TOM Home I then changed my device using the Device menu / Change device. it then allowed me to load the map onto a second TOM TOM device.