I have a Toshiba 2860 copier machine and we are trying to make a copy of a Business Week article. It printed black blank sheet but when we try and make copies the rolling light is not moving but the light in on what cause the solution
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Check the printers settings. It could be that it is set up incorrectly or you may be out of ink and it only appears to print from your computer because it can use all colors to make it appear black ink is used. Usually when color ink is used to create black print, it isn't a Black Black but with a bit of brownish hue. Try changing setting to USE BLACK ONLY and then see what happens. ALSO TRY my solution vice a versa.
In general. If when copying you get a Full BLACK page printed then the scanner lamp is not lit. As no light is reflected into the image scanner, it interprets this as BLACK information so therefore only black is printed. Look into the ADF while the document is being scanned and I bet you will see no green light at all. A new Contact image sensor should cure it.
the colour catridge has nothing to do with the black and white print out if it is a text document. please check you have placed the black catridge propely and in correct positon. and try printing out the pages