SCANNER LOCK SWITCH IS ON...HOW TO GET IT OFF

The scanner lock on the MP980 is on left hand side of the scanner unit. It's closer to the hinge of the document cover and almost centered between the scanner glass and the edge of the printer. If you lifted the entire scanner unit, you won't see the switch. You should be able to push the switch towards the open lock symbol with your finger or thumb. The Getting Started guide has a pretty good picture of where the switch is in Step One. The guide is available on the product page, http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp980#BrochuresAndManuals , in the Brochures & Manuals section. The current link to the Getting Started Guide is http://gdlp01.c-wss.com/gds/2/0300001552/01/MP980_GS_EN-US_V3.pdf . After moving the switch, turn off the all-in-one. Then unplug the power cord to clear the error message from the printer's memory. After a few minutes, plug the power cord back in and turn on the printer.

If the error persists and the scanner is unlocked, the scanner mechanism may be damaged. If that's the case, your MP980 needs service. If the unit is under warranty, contact Canon. (If it isn't under warranty, you'll need to decide if the unit is worth the shipping and handling fees and the minimum $50 or so charge just to determine the problem at a service center. (That fee will be applied to the cost of fixing the printer, if you decide to have the technician continue to work on the unit.)

I hope this helps.

Cindy Wells

• E7 - Scanner locked error
  1. Turn the scanner off then move the lock switch to the "Unlocked" position. The lock switch is located on the left side of the scanner.
  2. Plug the power for the scanner directly into the wall, not in a surge protector or battery backup

Hi ,
Disconnect your unit from your pc ( usb and power)
Insert your install cd and run the program
Restart your pc
When Windows has settled , connect scanner back to pc .
It should run normaly .
Best regards.

I have just read it on the other forum..try this one
Error Code 5020:
Scanner lock switch locked. [5020] Release the scanner lock switch and turn the power
off and back on.
Turn the machine off, unlock the scanner lock
switch, then turn the machine on again.

Hope it helps.

Issue: ERROR LCD: Release the scanner lock switch and turn the power off and back on.
--------------------------------------------------------------------------------
Solution: Unlock the scanner lock switch

The scanner must be unlocked before turning the unit on.

Turn off the power.

Lift the document cover.

The scanner lock switch is on the left hand side of the underside of the document cover.

Slide the scanner lock switch to the release mark (an open padlock icon).

Lock the switch before transporting.

Close the document cover.

Turn the machine on.

If machine still is not working repeat the power off / on cycle waiting 5 seconds in between.

I am not sure which switch you are talking about.
The machine has a power switch, and a scanner lock switch.
The scanner lock switch is located in the area where you take the copies out of the exit area, it is just above the knuckles of your hand. If you lean over look under the bottom of that scanner, there is a green sliding selector switch with a picture of a pad lock. Power off the machine, then move it to the unlock side. Then turn on the machine, see how it works ok.
Good luck.

Under the lid on the left hand side..Look for a lock and unlock symbol.

The user manual states the flashing red light signals that your transportation lock is on. Look underneath the scanner and you'll see a switch for "lock" and "unlock." If the switch is turned to "lock" move it over to "unlock" and plug the usb cable back into your computer. It should work with no flashing red light. If not try restarting your computer and plugging it back in again.

scanner error seeyour documentation and call service if necessary

Lift the document cover, and you should see a small gray slide type switch on the top of the scanner, near the front left corner of the glass. Slide the switch to the unlock position, close the document cover, turn off the machine. Wait five seconds, and turn machine back on. This should restore the scanner function.