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Question about Kenmore 63942 Dryer

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Dryer Runs, but NO Heat

HELP! I'm having a problem with a Kenmore electric dryer. The motor runs, the drum tumbles, there's 240vac at the terminal block. I've followed all the t-shooting suggestions that are on the tech sheet that came with the dryer. I've checked all the t-stats, centrifigal switch in the motor (I removed the motor, blew out the lint/dirt and manually ohmed out the switch by moving it in/out - worked ok), voltages, etc. I also did the on-baord diagnostics test. At first I thought it may be the fabric care temp switch (5 pos) because when I tested the switch outside the unit, it appeard that the med and med-high positions didn't work. But during the diag test, it "beeped" with each click. Also when I checked it in circuit, the voltages appeared to be working when measured at the board (binary 0 - 4). The heating element reads 9.9 ohm, the exhaust thermistor reads correct for ambient temp. The only thing left is the pc board. I don't want to purchase a new board, if this isn't the problem and there are no schematics for it anywhere. Are there any other t-shooting suggestions to try? Is there a way to test the board? Any help is appreciated. The wife is getting ready to hang me out to dry instead of the clothes! Thanks!!

Posted by Anonymous on

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  • Anonymous Jun 11, 2007

    bemt again: I forgot to add, that the heater relay is energized when the temp switch is set to anything but "no heat". There's 50vdc to the coil side and 240vac on the load side. I reseated all the connectors I could find. And while I had the machine torn apart, all the dirt/lint was vacuumed out (boy is there a lot in there after just 4 years!). I also checked the timer switches and they appear to be correct.

  • Anonymous Jun 11, 2007

    The full model number is 11063942101. Just let me know if you need any further info. Thx!

  • Anonymous Jun 11, 2007

    The full model number is 11063942101. Just let me know if you need any further info. Thx!

  • Anonymous Jun 11, 2007

    In fact I thought it was helpful (since I didn't include it in my original), but being new to this website, i didn't realize that i hit the wrong button and i can't find where it can be changed? I apologize for the incorrect rating, it was totally not my style. i was just thrilled to find that someone answered by posting. I look forward to any assistance you can provide. THANKS!

  • Anonymous Jun 14, 2007

    Without much help, I was successful in troubleshooting this unit on my own. For those that read these entries, the problem turned out to be something that wasn't in the t-shooting guide. After systematically diagnosing the unit, it turns out that the problem was not with any thermostats, heating elements, selector switches or timers. The problem was a defective heater relay. So much for manufacturer (or other) assistance!

  • Anonymous Jun 19, 2007

    It's interesting to see that the "experts" that supply possible solutions to problems and are rated based on their answers and suggestions can delete themselves from the ratings if the ratings that are given are not ranked high enough. Case in point...a "guru" rated expert provided what was rated as a Poor response to this posting was able to remove their comments/suggestions from this posting so as to not harm their rating. So the question becomes, who are the TRUE "guru"s out there? I would answer those with the more honest answers and ratings. Also those that can take constructive critisim.

  • elio Nov 13, 2007

    dryre working but no heat

  • awhelihan Dec 13, 2007

    We have the same problem. Dryer runs, but no heat.

  • vbrk05 Aug 01, 2008

    Yes, we have the same problem. The dryer is running, but no heat to dry the clothes..

    Please provide a solution..

  • Anonymous Mar 31, 2009

    I have a Kenmore 80 series electric dryer that runs but does not put off any heat. I thought it might have been the thermal fuse, so I changed it but it didn't make a difference. What else could be the problem?

  • Ken Gauthier Oct 28, 2012

    my dryer starts with heat and after about 10 minutes ther is no heat then let it sit 10 minutes and there is heat again / I have changed the cycling thermostate

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Anonymous

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The new dryer products clog up the fine mesh screen lint trap. Take it out each time and wash it with hot water until you can see the water run through. I learned this the hard way and paid for a service call.

Posted on Aug 19, 2007

Anonymous

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Not an interesting comment. Most of the Guru's of this sight do not get paid a cent for their solutions. What they do, is help people. Take time out of their careers and family life to help people save money. A lot of them get unfair ratings from sef centered know it alls or ungrateful people who do not take the time to read the posts. I'm glad the directors of this site take the time to correct unfair ratings. It makes us feel a little better about going out of our way to help people.

Posted on Jun 19, 2007

Roberth

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I have had this problem before. Check to see that the vent tube is not kinked going to the outside or that it is not clogged. Once I unclogged the tube (because I had the dryer pushed all the way to the wall) it started to dry once again.

Posted on Sep 24, 2014

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1helpful
1answer

My friend has dryer #LER4634JQ1,has had problems with power to the home,electician states one side of electric panel not getting current.Dryer has power,tumbles but won't heat,heating element tested OK....
Yes, an electric dryer requires 220VAC in order to heat.

I would recommend you begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). IMPORTANT: If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good at the terminal block with the dryer plugged in, you have an internal electrical problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord. Replacement power cords can be purchased at any hardware store for about $20.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, which is tapped off the input voltage. The heating circuits require the full 220-240VAC in order to work. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer will run, but won't heat.

Perform these steps and post back and let me know if you need further assistance. I hope this helps you.
Read full answer
Mar 11, 2010 • Whirlpool LER4634J Electric Dryer
0helpful
1answer

My kenmore model 110 electric dryer tumbles but does not heat. How do I make sure it is the heating element?
If your dryer runs, but does not heat, the following link explains how to troubleshoot an ELECTRIC dryer with a no heat problem:

http://www.fixya.com/support/r3576548-dryer_runs_but_does_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

The Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

Replacement parts (if required) can be found at the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

The average cost of these components varies, so shop and compare.

If you need further assistance, please post back with your complete model number (located on a nameplate around the door opening) and let me know. I hope you find this information helpful.
Read full answer
Jan 08, 2010 • Dryers
0helpful
1answer

Tumbles but does not heat - instructions to R and R heating element
Have you confirmed the heating element is bad, or are you assuming? There's more to the dryer heating circuits that can cause a no heat problem besides the heating element.

If your dryer runs, but does not heat, the following link explains how to troubleshoot an ELECTRIC dryer with a no heat problem:

http://www.fixya.com/support/r3576548-dryer_runs_but_does_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

The Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

Replacement parts (if required) can be found at the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

The average cost of these components varies, so shop and compare.

Now...if you have determined the heating element is defintely bad, and this is a Kenmore Elite as the one you posted this question under, the following link explains how to access the heating element and replace it: http://www.fixya.com/support/r3677025-elite_duet_dryer_heating_element If you need further assistance, please post back with your complete model number (located on a nameplate around the door opening) and let me know. I hope you find this information helpful.
Read full answer
Jan 06, 2010 • Kenmore 84832 Electric Dryer
2helpful
2answers

Kenmore 70 series dryer produced a burning smell and now generates no heat but turns as usual
I'm assuming you are referring to an ELECTRIC dryer. If this is a GAS dryer, please post back and let me know.

If your dryer runs, but does not heat, the following link explains how to troubleshoot an ELECTRIC dryer with a no heat problem:

http://www.fixya.com/support/r3576548-dryer_runs_but_does_not_heat


First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

The Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

Replacement parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of these components varies, so shop and compare.

If you have any questions, please post back with your complete model number (usually located on a nameplate around the door opening) so that I may be able to provide you with better assistance. I hope you find this information helpful.
Read full answer
Dec 23, 2009 • Dryers
2helpful
1answer

Kenmore model # 96274100 runs but will not heat
If the dryer runs, but does not heat, the following link explains how to troubleshoot an ELECTRIC dryer with a no heat problem:

http://www.fixya.com/support/r3576548-dryer_runs_but_does_not_heat First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

All dryers are not constructed the same. However, the Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

Replacement parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of these components varies, so shop and compare.

If you have any questions, please post back with your complete model number (usually located on a nameplate around the door opening) so that I may be able to provide you with better assistance. I hope you find this helpful.
Read full answer
Dec 11, 2009 • Maytag Neptune MDE5500AY Electric Dryer
6helpful
1answer

Kenmore electric dryer. No hot air. Drum spins fine,but not drying clothes. Easy fix?
If the dryer runs, but does not heat, the following link explains how to troubleshoot an electric dryer with a no heat problem:

http://www.fixya.com/support/r630242-dryer_runs_but_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

All dryers are not constructed the same. However, the Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

Replacement parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of these components varies, so shop around for the best price.

The heating circuitry is usually located under the "Bulkhead Parts" section.

If you have any questions, or require additional assistance, please post back with your complete model number (usually located on a nameplate around the door opening) so that I may be able to provide you with better assistance. I hope you find this helpful.
Read full answer
Nov 09, 2009 • Kenmore 62602 Electric Dryer
3helpful
1answer

I have an electric dryer. it tumbles but is not blowing any heat
If the dryer runs, but does not heat, the following link explains how to troubleshoot an electric dryer with a no heat problem:

http://www.fixya.com/support/r630242-dryer_runs_but_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

NOTE: If the wires at the terminal block are not color coded, the outer two wires (left and right) are the hot leads. The center conductor is neutral or ground.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer may exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the dryer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

All dryers are not constructed the same. However, the Heating Element is located inside a heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals.

If either the TCO or Hi-Limit Thermostat are determined to be bad, replace BOTH components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace.

If the model number you have this listed under is correct, the part numbers are as follows:

Heating Element - 279838
TCO/Hi-Limit Thermostat Kit - 279816

All these parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of these components varies, so shop around for the best price.

All your heating circuits are accessible in the rear of the dryer by removing the back panel.

If you have any questions, or require additional assistance, please let me know. I hope you find this helpful.
Read full answer
Oct 23, 2009 • Whirlpool LER4634J Electric Dryer
2helpful
1answer

No heat on kenmore dryer 110.66732501 tumbles fine, circuit breakers ok
The following link explains how to troubleshoot an electric dryer with a no heat problem:

http://www.fixya.com/support/r630242-dryer_runs_but_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer will exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the washer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum.

All dryers are not constructed the same. Regardles of location, the Heating Element is located inside the heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals. If either the TCO or Hi-Limit Thermostat are determined to be bad, replace both components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace. All these parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com. The average cost of these components varies, so shop around for the best price.

If you have any questions, please let me know. I hope you find this information helpful.
Read full answer
Sep 24, 2009 • Dryers
1helpful
1answer

Kenmore model 100 63022100 dryer has no heat what do I do?
The following link explains how to troubleshoot a dryer no heat problem:

http://www.fixya.com/support/r630242-dryer_runs_but_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer will exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the washer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum. All Kenmore dryers are not constructed the the same. Regardles of location, the Heating Element is located inside the heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals. If either the TCO or Hi-Limit Thermostat are determined to be bad, replace both components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace. All these parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com.

If you have any questions, please let me know. I hope you find this information helpful.
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Aug 15, 2009 • Kenmore 62872 Electric Dryer
9helpful
1answer

Dryer doesn't heat
The problem may not be the heating element. The following link explains how to troubleshoot a dryer no heat problem:

http://www.fixya.com/support/r630242-dryer_runs_but_not_heat

First, begin by unplugging the dryer and verifying the voltage at the wall receptacle. You should read 220-240VAC across the two Hot terminals (left and right slots). If the voltage is incorrect, check to make sure you don't have a breaker tripped. Some homes use 2 separate 120VAC breakers to provide power to the receptacle vice using one 240VAC breaker.

If the voltage IS correct, leave the dryer unplugged and remove the cover plate on the terminal block in the back of the dryer (this is where the power cord is installed). Plug the dryer back in and take a voltage reading across the two hot (RED and BLACK) wires at the terminal block. You should read 220-240VAC. If the voltage is good, you have an internal heating problem. If the voltage is bad at the terminal block, but good at the receptacle, you have a bad power cord.

The reason a dryer will still run if the input voltage is incorrect, is because the drive motor only uses a portion of the 220 service. The motor runs off 110-120VAC, while the heating circuits require 220-240VAC. So, if you are missing 1/2 your input voltage due to a tripped breaker or bad power cord, your dryer will exhibit these symptoms.

If you determine the problem to be internal, the heating circuits will either be located in the rear of the washer on the right hand, or under the dryer drum on the right hand side. Usually, an easy way to determine is by the location of the lint screen filter. If the filter is on top of the dryer, the heating circuits are in the back of the dryer. If the lint screen is in the door, the heating circuits are located under the dryer drum. All Kenmore dryers are not constructed the the same. Regardles of location, the Heating Element is located inside the heater box. The Thermal Cut-Out (TCO) will be located on the outside of the heater box on the end opposite the heating element terminals. The Hi-Limit Thermostat will be located adjacent to the heating element terminals. If either the TCO or Hi-Limit Thermostat are determined to be bad, replace both components at the same time. That is why these components are commonly sold as a set. Failure to do so may result in premature failure of any parts you replace. All these parts can be found at appliancepartspros.com, searspartsdirect.com, pcappliancerepair.com, or repairclinic.com.

If you have any questions, please let me know. I hope you find this information helpful.
Read full answer
Aug 10, 2009 • Kenmore 60172 Electric Commercial Dryer
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