Handset lights up, but does not work, only beeps when you touch any key

The KX-TGA401 is a handset for specific Panasonic cordless telephone systems. Connecting the handset requires registering (pairing) it with the base and if the base can support another handset. First make sure that the base is plugged into an active phone line (land line) and that the power adapter is plugged in and working properly. Charge the handset before attempting the registration process.

Then make sure that the phone system is in standby (no calls). Press and hold the Locator button on the base for about 5 seconds (wait until the tone sounds). If all of the handsets that are already registered ring, press and release the Locator button and then press and hold it again. Once you hear the registration tone (some models), place the new handset in the charger on the base. Wait for the long beep and the registered symbol to appear.

If the not registered symbol appears, try registering by using the handset menu. Press Menu # 1 3 0 (the key below 9 and individual number keys) on the handset. Press and hold the locator button until you hear the registration tone as above. Then press Select and Save on the handset within 90 seconds of hearing the registration tone. Wait for the handset and base to complete the registration process. You'll hear a long beep.

The first registration method is given in the manual for the handset, http://help.panasonic.ca/viewing/ALL/KX-TGA401/OI/TGA401_PNQX2390ZA/TGA401_PNQX2390ZA.pdf. The second is from the page 31 of the manual for the KX-TG653x (KX-TG6531 base) system, ftp://ftp.panasonic.com/telephone/om/kx-tg6511_mul_om.pdf . The KX-TGA401 handset works with other bases as well. You may want to check the manual for your phone system in case there are differences. Other compatible phone systems are the KX-TG401x, KX-TG403x, and KX-TG651x.

I hope this helps.

Cindy Wells
(I make sure that the land line is active by checking for dial tone with an old corded phone.)

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Panasonic KX-TGA650B ' Installation Manual - Page 3

which handset are u using??

I presume you want to use tone dialling..If that is the case the solution should be same as my phone.. Press Menu then scroll using up/down arrow key to "Initial setting" and press(soft key) Select, then scroll to "set tel line" press(soft key) select, then scroll to "Set Dial mode" press(soft key) Select, then scroll to "Tone" , then press(soft key) Save then press Off button.**This is done via handset**Soft keys are the ones under screen*** I hope this has been helpful.

I have similar model and setup should be the same..
1, Handset: press Menu
2, Handset: scroll using up/down arrow keys to "Initial setting" then press soft key Select
3, Handset: scroll to "Registration" press soft key Select
4, Handset: sroll to " HS Registration" press soft key Select
5, Base Unit: Press and hold (LOCATOR/INTERCOM/TRANSFER) for 3 seconds. The Charge indicator flashes. After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute.
6, Handset: 1: press soft key OK
2: wait untill a long beep sounds and the display shows the new extention number
**Registration should be complete**

In my Panasonic, there are instructions to re-register the handset. Basically, it involves going to register on the handset and then pressing the handset locator on the base until the light flashes, then press OK on the handset and let them find each other.

Carl

On the base press the volume up [^] key. Repeat pressing to get higher volume. Press volume down [V] for reducing the volume. Press and hold volume down for two seconds to turn ringer off. On the handset, you can use the menu to turn ringer on and off.

(Got this from a Panasonic Support Tech...Thanks Panasonic!) The following steps should help.... Resetting Handsets