One of our telephone's indicates that it's mailbox is full and won't let you leave any messages, even though all the messages have been deleted. I've been told to check the general voicemail box at extension 100 or 10, but what is the password for the general vm box?
How do we know? its your system.
Suggest you reset it back to default (0000).
But you need the password for Admin programming (F983).
Once your in do MBOX,CHG, 100 (or 10), RESET
Done
SOURCE: voicemail MSG indicator, but no message
more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s theat left the message left multiple messages. in that case repeat the procedure til all messages are canceled
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SOURCE: Norstar Mailbox Problem
The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.
SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'
check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.
SOURCE: help finding out what my general mailbox number
Ok, first of all the general Mailbox is 100 for 3 digit extensions or 10 of 2 digit extensions.
How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
SOURCE: Mailbox System Full, but all boxes seem clear!
u have to delete all mailboxes and recreate it...
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