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Rachel Free Posted on Jun 10, 2007
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Help Syncing my mp3 player

I was going to synchronize my 30gb Zen mp3 player like i usually do to update it. When i attached my mp3 player the USB did not recognized it.I also tryed plugging it into other USB connectors in the computer nothing seems to be working!It will charge it when it is connected to the computer but it will not recognized it to update it. What should i do?Plz help or give me some kind of suggestions!

  • tkiely Feb 01, 2008

    I have the same problem (Vision M) and have tried several PCs and the USB is not recognizing a device but it is charging. I even purchased a new USB sync cable. Anyone come up with a solution ?

    At this point I am assuming it is a hardware issue with the device.

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  • Master 4,402 Answers
  • Posted on Dec 03, 2007
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I have to use my laptop when pluging mine in for some reason my desktop does the same thing yours is doing., so try a different computer

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  • Posted on Aug 18, 2007
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Go to creative.com and go to support and on the left corner it will say ''Your Zen Not Charging'' Click on it it select your region if that didnt work go to downloads.

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Creative zen vision m 30gb not identifed by computer

Hi your USB port is damaged or the USB cable is bad.



If you need any more help, parts or your player repaired you can contact me threw my repair service web page by e-mail, phone or off eBay at firehouse7777.weebly.com Thanks
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No take-backs. You can re-download the firmware. First you need to fix your player connection problem by going to Control Panel=>Uninstall Software and uninstall/downgrade WMP11 and WMP11 runtime. You should have WMP10 afterwards. Then go to Control Panel=>System=> go to the Devices tab and uninstall portable devices driver showing as the MTP Device. Restart. Connect your player via USB and it should be detected. Then go to Creative's website and get a firmware utility for your player by navigating the website. The update should happen automatically after you run the utility.
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To put songs on your creative, just use the software that came on the cd. If you don
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