Question about Kenmore Elite HE4 Electric Dryer

8 Answers

Kenmore elite HE4 quiet pak 9

I read this same problem existed on your website and did not see a solution. Our dryer lights have all gone out so you can not program it to dry. The voltage is fine, circuit is fine (washer works too on same circuit breaker). Dryer is only 1 years old and the is now out of business. Is there something I am missing to get this up and going?

Posted by Joely landreth on

  • 12 more comments 
  • Anonymous Nov 14, 2007

    the lights are working on my elite h 4 but when I press start I get three quick beeps and it is not starting

  • Anonymous Nov 14, 2007

    i tink i need to reset my h 4 elite dryer, Do you know how to do this?

  • 123pete Apr 19, 2008

    Not working. Inside Dryer light on, so electrical is fine but control panel has no lights, will not turn on.

  • Anonymous May 06, 2008

    HE4 DRYER WELL KNOWN PROBLEM IS THE 8558763 MAIN CIRCUIT BOARD. ALTHOUGH SEARS WILL NOT ADMIT IT, THERE IS A CAPACITOR ISSUE WITH THAT BOARD.

  • Anonymous Jun 02, 2008

    LIGHTS LIGHT UP, MAKES 3 BEEPS, WON'T TURN ON. WHAT DO YOU THINK

  • Anonymous Jun 13, 2008

    My dryer also has electricity- dryer light on.  No control panel response.

  • quickiemed Sep 11, 2008

    I have same issue with Elite he4 Quite pak 9.

    Give me front lights but no inside light and when i push start gives me 3 beeps and will not star the dryer. What do you tink issue coold be?

  • Jennifer Rogers Nov 09, 2008

    My front control panel is not working, intermittenly. We have dirty power here in San Marcos, TX and the dryer stops working after we have a surge during the night. I know there is a series of buttons to push to reset and get the dryer running again. It starts with repeatedly pressing the More Time/Less Time keys until all the buttons light and the dryer starts beeping. After this you are to press all the buttons to de-light them. For some reason I can no longer get the dryer to stop beeping. Is anyone aware of this series? Any response is greatly appreciated!

  • Anonymous Feb 15, 2009

    not,getting,hot

  • Anonymous May 11, 2009

    We live in NJ. One day HE4 dryer worked fine. Next day. No lights on control panel, but light is on inside of dryer. We tried jkenned1's solution (Solution #1 listed below) and it took care of the problem. THANKS! If you have this problem, try his solution!

  • Anonymous May 15, 2012

    Mr. Jason Kennedy from New Orleans, my name is Trish Bailey born and raised on the Westbank and wanted to say YOU ARE THE BEST MAN ALIVE! Thank you for posting this online for many of us to see! Your directions were SUPER EASY and worked like a charm!

  • Anonymous May 15, 2012

    Mr. Jason Kennedy from New Orleans, my name is Trish Bailey born and raised on the Westbank and wanted to say YOU ARE THE BEST MAN ALIVE! Thank you for posting this online for many of us to see! Your directions were SUPER EASY and worked like a charm!

  • MsReed
    MsReed Oct 16, 2013

    Hi my control panel lights will not come on and non of the control panel work, what do I do?

  • Neal Segrest
    Neal Segrest Apr 23, 2014

    I have the same problem every six to nine months. I have to buy a new warranty every years. I could have bought a new one with a 10 year warranty and done better This product is poorly engineered.

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8 Answers

Anonymous

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Front Panel lights not working? Dryer inside light does work? I fixed this twice already on my dryer. Please read this whole explanation I live in New Orleans where the humidity is very high. I have a laundry room where my Washer and Dryer reside. Kenmore HE4T. I noticed that when I shut the laundry room door, my central A/C pulls hot air from outside the house via the dryer exhaust duct. This causes moisture to build on the inside of the dryer and especially the front control panel. Did you ever see moisture on your dryer?s door even when there were no clothes in it? The moisture collects on the Silicon board that controls the dyers function and basically causes a short. This is what I do to fix it. You will need a ¼ nut driver or socket. 1. Confirm that you have power to the dryer <- is the inside dryer light on when you open the door. YES- keep reading.. NO ? find the circuit breaker and reset it. 2. UNPUG THE DRYER! ! ! ! ! ! ! ! 3. Find the 3 screws in the back of the dryer that hold the dryer lid on. Unscrew them and slid the lid back and lift off. Is there moisture on the inside of the lid? 4. Find the 2 screws that hold down the front control panel. They should be silver and will be on top. Do not remove the inside gold screws. 5. Find the 3 screws that hold down the power control panel on the top left side of the dryer. Probably has a high voltage warning sticker on it. 6. Lift the power control panel (sheet metal) part and move it to the right so it lays on the dyers drum. There are some wires attached to it and unless you are a very handy person, I wouldn?t remove them. 7. Lift the front control panel straight up until it comes out of the dryer. There should be some wires that attach this piece to the power control panel. If you are handy, you can remove these 2 clip-on wires from the power control panel by squeezing the black connector locking clip and releasing it from the panel. 8. If you flip the control panel around you may notice moisture on the green silicon chips. Get a hairdryer and take your time to dry them. 9. Dry all components of the dryer with a hairdryer. 10. Put everything back together except for the lid and all the screws. Remember that the front control panel slides down first and then the power control panel sits on top second. Plug the dryer in and see if you get lights, but don?t start the dryer. Unplug the dryer and replace all the screws and the lid. The problem is that once the dryer gets wet from the moisture, it never dries enough for it to start working again. This is a bad design from Sears/Whirlpool. I learn my lesson that just because its more expensive doesn?t make it more better. I now keep my dryer and washer door open all the time even when there are no clothes in it. This lets the moisture escape into the house rather than collect in the dryer. I hope this helps at least one person. Thanks Jason Kennedy from New Orleans

Posted on Aug 14, 2007

  • 1 more comment 
  • PFern Dec 27, 2010

    GENIUS!!!
    jkenned1 solution worked perfectly in my case!
    Very easy fix. Saved me hundreds of dollars.
    Peter

  • scotinthebox Apr 25, 2011

    You are a genius!! Took 5 minutes with a hairdryer and our dryer is alive again!! Shame we didn't see this before paying sears to come out and tell us it would be a $575 repair fee!!!

  • Anonymous May 15, 2012

    Mr. Jason Kennedy from New Orleans, my name is Trish Bailey born and raised on the Westbank and wanted to say YOU ARE THE BEST MAN ALIVE! Thank you for posting this online for many of us to see! Your directions were SUPER EASY and worked like a charm!

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My 3 yr. old HE4 qp9 electric dryer quit heating last night but still spins and all the controls appear to be working...I think.
I have lost thermal cut-out switch before on other dryers so I am assuming first that's the problem. Is this a problem on these dryers...it's only 3 yrs. old and I didn't expect problems at this age?. Where can I find the thermo-switch before I tear into it?...is it accessed from the back or ?
Thanks

Posted on May 12, 2008

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Your dryer shouldn't be on the same circuit breaker as the washing machine. They both should have their own dedicated circuits. The washer runs off a 120 VAC circuit. I'm assuming your dryer should be on a 240 VAC circuit since you stated it was an electric dryer. If your dryer is a gas dryer it would have a 120 VAC circuit. Before assuming you have a dryer problem double check you primary power from the receptacle. Unplug the dryer and inspect the cord. I have personally seen these cords burn in half. I would hate for you to tear your machine apart only to find that you didn't have proper voltage coming in. If your primary power checks good, assume we have a dryer issue. Now, if your dryer is simply not running, it could be something as simple as a blown thermal fuse. Unplug the dryer and remove the lower kick plate. There is a thermal fuse (white in color) mounted directly on the blower fan housing. Check to see if this reads a short. There is also a thermal cut-out located on the side of the heating element casing. The heating element is on the right hand side, the thermal cut-out will be the component all the way in the rear. This, too should read a short. If either one is bad, they have to be replaced. If the thermal cut out is bad, you need to replace the hi-limit thermostat along with it (that will be the component mounted right next to it). Now, if your thermal fuse or thermal cut-out goes bad, it's generally for a reason. It's usually an indication of poor air flow and dryer over heating. Check your dryer vent hose to make sure it is not kinked or clogged. If the hose runs under a crawl space or through a wall, check the entire run to make sure it is not clogged. If everything checks good then we might be talking only about the display panel not get power. You definitely cannot program the dryer without the display panel operating. This problem can generally attributed to either the main control unit (MCU), the front panel itself, or the interconnecting wiring between the two. The MCU is located inside the top of the dryer on the left hand side. You will need to remove the top of the machine to access. If you decide to attempt yourself, follow these steps: 1. Unplug dryer! 2. Remove screws holding the top of the dryer casing on from the rear of the machine. The top lid should slide back first, then lift off. 3. You should be able to see the MCU on the left (you will need to remove the metal shield to gain full access to it. 4. Check the wires leading from the MCU to the front panel to see if they are seated properly. 5. Check the MCU for any burned or scorched components. I hope this information helps you. PS if the control panel is the culprit, the entire panel has to be replaced. It is sold as one complete unit.

Posted on Jun 11, 2007

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I read someone's solution about how pushing the buttons "more" & "less time" worked sort of. Well I tried this and the panel went haywire but it did, more or less, function. Then I canceled everything and tried pushing the buttons 'heavy duty' and 'normal' back and forth and then everything seemed to be fixed. What the....? Let's get to the bottom of this and get the problem fixed for good, as I don't trust this apparent fix. It's bizarre behavior for an appliance.

Posted on Nov 11, 2008

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How to balance washer drum

Posted on Sep 05, 2011

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I have a kenmore dryer that wont dry??? how do i fix it

Thanks
A.Houchin

Posted on Apr 15, 2008

Anonymous

Jason's suggestion fixed my problem. I live in a condo in Florida (3 yr old) so it is pretty air tight. My AC must be pulling in the humidity from outdoors. Tonight I noticed moisture (more like dripping water) around the door of my dryer and the lights would not come on. My husband noticed the same problem a couple of months ago. The first time the dryer worked, but tonight it didn't. Less than hour later I am back in business. It would have been quicker, but my husband is out of town, my units are stacked and I had to remove a shelf bracket above the units as well.

Many many thanks!!!!

Posted on Feb 23, 2008

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Jason,
Many thanks. Your suggestion solved my problem!!!

Tonight I noticed moisture (dripping water) around the door of my dryer and the lights would not come on. I had a load of towels that I had dryed a few days ago still in the dryer. They were damp again. We noticed the same problem a couple of months ago, but the dryer worked then.

It took me about an hour to fix and that's only because my units are stacked and I had to remove a shelf and bracket to take the top off. I also had to climb up on top of a safe to get to the top. I am in a condo and quarters are tight. I guess it must be pretty airtight as well. We had other residents complaining about moisture in their laundry rooms. I am thinking about sharing my experience, but don't want to be become the "Kenmore Repair Lady".

Thanks again as you have saved me a lot of money and delay.

Posted on Feb 23, 2008

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blueextc3221

blueextc3221

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SOURCE: kenmore elite he4 quiet pak 9 dryer display code

PF - Power Failure - PF error code indicates a power failure during the dryer's cycle. Press and HOLD start to continue the cycle, or press off/pause to clear display.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 30, 2010

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