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Check your sound card. Open "Control Panel --> Administrative Tools --> Computer Management" and click "Device Manager" on the sidebar. If you have problem, the app will show a warning symbol.
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If you lost the recovery disks, it means you lost all but you can solve it by doing reformating your pc hard disk. YOu have no choice but to reformat it
You will need to download your drivers from packard bell, select your country and enter the laptop serial number printed on service tag, then select download drivers and download and run the audio driver.
Linked above is the download page for all Creative Sound cards. Choose your model sound card and it will take you to a download page for drivers with all supported OS's, including XP
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