Question about Vtech i5871 Cordless Phone

7 Answers

Phones cant find base

Both of my cordless phones find the base and lose the base seconds after.I tried unplugging the batteries and plugging them back in. I unregistered the phones but now the phones cant find the base long enough to re-register. What can I do??

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  • kreevsie Nov 04, 2007

    can't find base??????/

  • kreevsie Nov 04, 2007

    anyone reading this don't buy these phones they are no good V-teck is Sh?T

  • Anonymous Nov 21, 2007

    cant find base

  • cafe apollo Jan 08, 2008

    the message 'searching for base' comes every time i pick up the handset as a result i cannot dial out

  • bratlady Feb 21, 2008

    I have the exact same problem. I've had the phones about 1 1/2 years, now they're always dropping calls and are very unreliable. It's the pits because I first thought the phones were very cool and was willing to pay a bit more for the features.

  • compton Feb 28, 2008

    have the same problem. can't find base as result can't dial out. How do you fix this problem?

  • CorCentDad Mar 18, 2008

    I have the same problem, I've had the base plus 4 phones for about a
    year and a half. Unreliable, searches for base, drops calls. I
    originally loved this phone. I have a wireless network and have turned
    it off to rule that out as the problem...still, same problem. Has
    anyone tried replacing the battery?

    I'm thinking about buying (after trying to see if Vtech will send some
    for free first) more batteries but would like to know if anyone else
    has had any luck with a new battery yet.

  • ftwayneguy Mar 21, 2008

    I have the same problem. Unreliable, searches for base, drops calls. I really like this phone as well. Did
    anyone try replacing the battery? If so, did it work? I thought it might. thanks....

  • Anonymous Apr 07, 2008

    I have had this problem before with this V tech phone. It keeps saying it cannot find base then it drops the call. I called customer service and they went through some steps to troubleshoot over the phone but nothing worked. They had me mail my one phone and base to them in the original packaging and receipt and they sent me a refurbished one. It was a big hassle and I would never buy these phones again.

    I only had the phone about 8 months. Now I have owned the phone for 1 1/2 years and I am having the same problem again. Ugghh. I need to run my business not worry about phone problems.

  • Anonymous Apr 08, 2008

    My system has worked great for about two years. Suddenly I wake up to all my phones beeping every 30 seconds or so. I checked the base unit and it has power and finds everything ( the remotes beep) then the whole base unit goes dead like the power plug was pulled and the the remotes beep again that they have lost the base. I was hoping that the transformer was intermittent and i was going to swap it out with one of the remote bases, but... they operate on 9VDC and the base uses 7VDC.... I'm trying to get a 7VDC to test otherwise it loks like its time to pay for another base. BTW I opened up the base unit to check the battery and it never had one. I'm sure it's not the problem, but were they supposed to come with a battery? there was not one in the box when I bought it.. Another Best Buy missing parts purchase [[[sigh]]]

  • Anonymous Jan 06, 2009

    my phone drops calls seconds after receving them, loses singnal with base

  • noahrodrigue Jan 07, 2009

    phone cannot find base



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Batteries. I had the same problem. Replace the bateries.

Posted on Oct 20, 2009


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Had the same problem and replaced the battery. had the cheapest ones. But it's a knockoff, so I don't know how long it will last. So far it's been 3 months and the problems are gone. I would try that first and see how it goes. I paid about $15 including shipping. If you buy it from vtech it's at least double...

Posted on Jan 31, 2009


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After replacing the batteries in all 4 of my units and the base, I have eliminated the dropped calls and searching for base issues.... for now. Even though these batteries are supposed to last more than 2 years, the fact that they are constantly being recharged when the remotes are in their cradles is a life shortening practice. The more you charge a rechargeable battery the faster they will fail. As an electronic designer I would suggest to V-tech that the cradles only charge the battery when it is almost dead but this, of course, would be more electronics in the cradles and more money for the units. The best solution is buying batteries as needed, several at a time online to avoid the high brick and mortar store prices.

Posted on Oct 03, 2008

Tried the same - battery solution.. my phone is 1.2 years old. DO NOT BUY A VTECH PHONE - they look nice, but they are JUNK! And the speakerphone sucks.

Posted on Oct 02, 2008

I've tried everything to fix this. These phones last two years max. The only resolution I've found is buying a new phone system. I'll never, ever buy a vtech again.

Posted on Feb 04, 2008

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There is no solution! This phone is a lemon and even the VTech customer support admitted as much, stating that the batteries are underpowered for the phone and basically expire in one year. So if you want to keep your phone, you'll be forced to either replace the battery each year (I have 8 handsets, gets pricey!!!) or walk away from a considerable investment after only one or at most two years of use - painful......

It is my understanding that lemon laws apply to all consumer products. Hiding behind their 12 months warranty is the wrong tack for this company to take. Some clever lawyer will come up with a class-action suit.

Posted on Jan 11, 2008

I have two handsets, one of them recently starting dropping the connection to the base quite regularly [even if it was just inches away], and I ended-up in the same situation after unregistering the phone.

In my case, I was able to remove the battery from the phone [as you did] but also unplug the power on the base unit for several seconds. After restoring power to both, I was able to re-register the handset and it appears to be working more reliably now.

Posted on Oct 24, 2007

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