Need to set back to factory default. already tried jumping 2,3 on serial
Shayna, that particular access point does not have a paperclip sized hole for resetting. You have to bridge pins 2 and 3 on the db9 connector at the rear of the access point. After doing so, convert the last 6 digits of the serial number (in pairs) to hex. example, if your last six digits are 052161, the ip of the access point is 10.5.21.61. It always starts with 10 and the subnet mask is 255.255.0.0.
Usually there is a paper clip sized hole in the back of the WAP that you insert a pin or paper clip into for 10 seconds.
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