All-in-one, Scanner won't work

I have an Epson RX500 all-in-one. It will pring and copy OK, but not respond to scanning commands. I have followed Epson's web site support instructions 3 times: deleting all Epson folders and redownloading needed drivers. The last time I did this I could not get the 11284 install to work. I keep getting an error message stating the install could not be completed because the file: Epson Smart Panel was not found. I have downloaded and installed the following: 11390, 10908, 10973 and the failed 11284. I operate a Mac with OSX 1.3.9 operating system. One last thing, when I click on the smart panel icon in my applications it brings up a list of all in one's to select. I select the one I have and click OK and it does absolutely nothing after that. I cannot get the scanner to respond to commands from the printer itself, either.

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.
Contributor
62 Answers

May i suggest u try installing it on a windows platform ,if the problem goes away, then it is the present operating system that you may be usuing.

Posted on Jun 10, 2007

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

0helpful

1answer

Epson Stylus Photo RX500.

hi there.. seems, a hard job huh? transfering it from 1 folder to other.

try this , open epson scan program, goto home mode. click preview, click scan, it will open file save settings window where you can select where to save your picture, under location , look for the folder where you want to save it, if its not on the list, select other then look for the folder or for your appleworks, once you found it, click ok, it will scan and save directly to the appleworks.

i hope this one works for your.

pls come back and give me a vote. I would really appreciate that,thanks in advance. good luck.

Read full answer

Feb 06, 2010 • Epson Stylus RX500 All-In-One InkJet...

1helpful

1answer

I have an epson stylus photo rx500, but have lost the installation disc and have no smart panel function so cannot scan or copy and espon are useless and say it was a bundle and newsoft supplied the...

You do not actually need Smart panel to use the scanner. Epson scan will allow you to scan and save to the PC etc. To install the printer and scanner download and install Epson Scan and Driver from the following page. http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=SF8cgjsfr7MDXMcEkJfQFa89pC7QCDCv&tc=6#7

Read full answer

Jan 17, 2010 • Epson Stylus Photo RX500 Printer

10helpful

3answers

Our epson stylus rx500 printer has been saying ERROR: Printer Error --> See documentation & call for support

this means that you may need a reset your ink waste counter. try to perform this

For the RX500 - Hold down "clear + setup + on"

continue to hold the buttons until the printer had powered on, then off again, then back on. Once I noticed that the LCD had flashed a blank screen, I let go of the 3 keys. In the LCD window I was given access to 3 options using the select keys.

The first had something to do with calibrating the scan light, the second option said "startup." The 3rd did the trick. An abbreviation resembling "ink pad level" was what I was looking for. Here is where I forget what I did... I think that I pressed "OK" on the keypad,. It did nothing. Then I think that I held down the clear button for around 10 seconds. When I let go of the clear button, the LCD read "Press Power to Reset." All better now!

post me a review should this work sir / ma'am coz it did for me

Read full answer

Sep 23, 2009 • Epson Stylus Photo RX500 Printer

0helpful

1answer

Hi, my stylus photo rx520 scanner is not working correctly. printout looks like a tartan pattern. the scan operates but with this odd result. I have deleted the printer driver and reloaded it twice now but...

try to download epson scan from the website www.epson.com and then look for the updated version of epson scan. read the details and add ons that will greatly help you with your desired scanning operation

Read full answer

Sep 11, 2009 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

My RX500 is not scanning?? Please Help??

Reinstall the scanner driver:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=26321&prodoid=37472317&infoType=Downloads&platform=All

Read full answer

Mar 06, 2009 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

Scan when ink cartridge is empty?

Hi-

Chances are you can scan from the computer but if you are going to copy using it as standalone it will not scan- try running epson scan from computer.

Hope this help. Thanks for using Fixya

Read full answer

Jul 12, 2008 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

Epson rx500

Ensure that all the plugs are connected correctly

Read full answer

Jan 27, 2008 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

Scanner not recognized by computer

Try to check control panel>device manager>check if there is an imaging device on the list. If none, it means that the computer is not detecting your printer. Try to plug it in to other port or try to use another usb cable. If still won't work, you need to uninstall and reinstall the drivers for the scanner

Read full answer

Jan 26, 2008 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

Epson printer scanner rx500

here is your solution click on the following link
http://printers.free-driver-download.com/Epson/2568/Epson-Stylus-Photo-RX500-Printer-Driver-v5.4bA-Win2000-XP.html

Read full answer

Dec 08, 2007 • Epson Stylus RX500 All-In-One InkJet...

0helpful

1answer

Can't get it to scan

1. Make sure the shipping lock on the scanner is free see- set up sheet. 2. Remove all Epson software relating to this device. 3. ReBoot. 4. make sure you are off line. 5. Fully disable any Anti Virus software Switch off the unit and disconnect the USB cord 7. Now install the software and follow the EPSON steps exactly -take no shortcuts

Read full answer

Jun 08, 2007 • Epson Stylus Photo RX500 Printer