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Question about Epson Stylus Photo RX500 Printer

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Can't get it to scan

I have an Epson RX500. I have the twain Drivers downloaded but can't get it to respond to the scan command on the printer itself. If I open the smart panel icon on my computer and click it, it only gives me a list of various printers/scanners to select. I select mine and click OK and it does absolutely nothing. I followed all the steps from Epson's support web site, deleting all Epson folders and redownloading and installing. I have downloaded the following drivers from Epson's site: 10973, 11284, 10908, 11390 and installed each of them, with the exception of 11284: it keeps giving me an error message stating it could not install due to a file of the Epson Smart Panel not being found. I use OS X 1.3.9 operating system, FYI. Any help would be greatly appreciated.

Posted by Sherry Holt on

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Anonymous

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1. Make sure the shipping lock on the scanner is free see- set up sheet. 2. Remove all Epson software relating to this device. 3. ReBoot. 4. make sure you are off line. 5. Fully disable any Anti Virus software Switch off the unit and disconnect the USB cord 7. Now install the software and follow the EPSON steps exactly -take no shortcuts

Posted on Jun 09, 2007

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The following URL explains what you need to do:

http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?type=highlights&noteoid=85987

The page advises you to plug in your USB connection from your printer. You will get the Found New Hardware window. The choose the Locate and install driver software (recommended) choice. A connection to Microsoft will be made and the necessary drivers will be downloaded.
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  1. Uninstall your Epson and than disconnect it from your PC.
  2. Download drivers and other utilities suiting your Vista version (32 or 64 bit) from here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58606&prodoid=56291067&infoType=Downloads&platform=Windows
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  4. Connect your Epson to your PC.
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