HP Digtal Color 610 copier

Copier keeps getting error message; Scanner Failure. I have tried to clean the scanner assembly unit and mirrors to see if this helps, however the error returns within 5 mintues or so. Can you help me this on.

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883 Answers

Check that the long light bulb turns on...try bypassing the "door open" switches to do this.

Posted on Jun 08, 2007

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Scanner power on/off error

this poblem can be solved by cleaning the mirrors in the top scanner assembly unit .if u know to open the top glass unit u can do it yourelf. otherwise contact the service person.

vote me if u like this solution

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My copier keeps saying scanner failure why

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I keep getting a "Scanner Failure" error message every time I try to make a copy. I have tried all the trouble shooting the HP manual suggests but still no luck. Anyone know how to get rid of this...

This series of HP all-in-one units have a common problem that, over time, the exposure lamp. which is florescent, goes dim. The scanner looks for the right amount of light, and if it doesn't see it, it gives you the scanner failure. In some rare cases, you can dismantle and clean the mirrors and lens in the scanner, but most of the time it doesn't work.
There are no parts available for this unit.

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HP Laserjet 3330 Multifunction monochrome printer,copier,scan and fax. This machine will warm up, and after it reads "scanner lamp warming", the scanner lite lights up, the carriage moves back and forth,...

Hello,

This type of problem is usually caused by dirty mirrors in the scanner. After a few years of use the mirrors and lenses in the unit will get a fine coating of dust particles on them. The dust interferes with the scanner initializing the optics. When this happens the unit displays the Scanner warming up message on the screen and keeps trying to move the scanner assembly to get a good reading from the pickup. To solve the problem you will need to disassemble the scanner portion and clean all of the mirrors with window cleaner and a soft cloth or q-tip. To get dis-assembly guides just do a google search for the 'scanner warming up' error.

I hope this helps, If so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

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Apr 04, 2010 • HP LaserJet 3330 All-In-One Printer

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I have an hp digital copier, stand alone, not connected to any computer. When I turn the power on the warm up message lasts for a long time. It then tells me there is a scanner failure and will not print....

Hello.

Give this a try (from HP Support):

The Scanner System Failure error occurs if the scanner bulb is not being heated up to the correct temperature or there is some other issue with the scanner hardware. Verify that the scanner bulb is lit.
Power cycle the all-in-one product and see if the error comes back. Perform the steps given below to power cycle your all-in-one product.

1. Shut the computer system off, then disconnect the all-in-one product from the power source. Leave the all-in-one product disconnected from the power source for at least one full minute.
2. Reconnect the power, then restart the computer system.

If it does, take it off of any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product. Cold ambient room temperatures may also cause this
error. Try moving the unit to a warmer room and see if the error reoccurs. The unit will need to be serviced if the bulb does not come on.

Perform a semi-full reset by following the steps given below:

Caution: A semi-full reset will reset or clear the following information:

* Return the user settings to the factory defaults
* Delete language and country settings on some models
* Fax logs
* Fax headers
* Fax speed dial information

Hope this helps.

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You need new scanner section but try first to clean this one.Disassembly the printer and pull out the scanner section.Open it cover and inside you'll see the mirrors.Clean the ash from mirrors using cloth which leaves no hairs.
WARNING! If you don't have a technical skills don't try to do anything.
If this not help you need to replace the scanner section.

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this is the scanner unit inside the printer, needs to be replaced.HP's weakness with Multifunction machines.

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I have been finding that scanner failure when the light is still working is usually a dirty scanner. Disasemble and clean the mirrors with windex. No job for a novice, but what have you got to lose at this point.

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