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If they don't reply you can Google how to set the watch by the number of press buttons it has, two three, or four. Ignore the crown, it isn't a 'button'.
Most wristband links are held together with screws or pins. Screws are usually only found only in high end watches so you most likely will have to remove pins. Without the proper tools and know how you will most likely scratch the bracelet or, worse, damage the pins. A jeweler can do this for you easily and, if they even bother to charge you, it shouldn't be more than $5.
Should you wish to proceed on your own, you can buy the specialized tools on ebay quite reasonably.
Follow this link:
http://www.nauticawatches.com
Register your watch and find all the information available there. Be patient - this site is very slow for opening windows
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