Question about Westell Wirespeed LiteLine 6100 (B9961001002) Modem

Can only get dsl if i use landline

For months i've had intermittent verison dsl service. i've been visited by 6 different verizon dsl and landline techs and have had no soluntion. i live in an apartment house. i have a telephone line into the apartment. the line goes into a verizon installed splitter box. what emerges in a line for my phone and a line for the dsl. the phone line tests clear. the dsl line tests strong-768k (or something like that). except it seems like the westell 6100 modem cannot keep synch with the dsl signal. it constantly drops the signal. but when i use the landline there is a load of noise introduced on the line and then suddenly the dsl modem will synch and i'll have dsl access. when i hang up the phone, i lose my dsl connection and the modem cannot re-set. anyone else use this westell 6100? i've had the verizon service since november and it was rock solid till february but nothing but headaches ever since. now verizon wants me to buy another 6100 modem from them! they claim the modem has a 90 day warranty. are these westell 6100 dsl modems that crappy that they only have a 90 day warranty? is there another dsl modem that i can buy which works with a verison dsl signal or am i locked into their poor quality dsl modems? the verizon tech on the dial up help phone has "tested" the modem several times and it has always passed. but it still drops the signal. could the modem be operationally okay but somehow configured improperly? i googled westell 6100 modem and found a page that describes how to turm the westell 6100 into a bridge modem so that it works with any computer. here is the link: [www.lava.net]. another bridge modem link: [members.verizon.net] would they be helpful for me? i'm not even sure what the heck is a "bridge" modem. i could pay verizon for another westell 6100 but will that also go south in 90 days? anyone know their way through this verizon maze well enough to suggest some thoughtful actions on my part? as always, thanks in advance. i also want to apologize for the rant. i now find myself writing all my work emails in the mornings, then calling my wife's work answering machine so that by using the landline the westell 6100 then synchs up with the dsl signal long enough for me to send out my emails. when i click off the landline i lose the dsl signal and spend the rest of the day pulling in a neighbors signal via my airport card. (she knows and allows me) but i still can't send emails w/o calling out on my landline to sych the westell 6100 modem. rube goldberg couldn't have thought of a more insane way of doing business! jeez louise be well rab

crestmont Sep 28, 2008

i have westell modem 327w and am having same problem. can only connect to internet when landline is in use.

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When you hear static while you're on the phone, that is the dsl frequency you're hearing. verizon provides microfilters along with the box they shipped you that also has the modem. you need to install the microfilters to all your phone lines, except the dsl phone line that connects your modem to the wall jack. the main use of the filters is to filter out the dsl frequency. make sure that the microfilter is not used for the dsl phone cable connection from modem to walljack otherwise the filter will filter out your dsl connection. the probable reason as to why you're losing your connection to dsl might be this, because failing to plug in the microfilters may hamper the signal of dsl. make sure all analog devices have microfilters, all emi devices are far away from your modem, and also if you have direct tv or satellite tv it also has microfilters plugged in because all of these reasons can cause you to have intermittent sync, meaning you have on and off again dsl connection...i hope this helps.

Posted on Dec 20, 2008

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4 Answers

Rob,

Two things... one, it certainly could be your DSL Modem. The other could be that you may not have DSL filters installed (or properly installed). DSL filters prevent background noise from devices connected to the RJ11 (phone plugs) in your home from leaking onto the line. This noise can cause signal loss or degredation.

You might want to try to kill two birds with one stone. You can get the Verizon DSL Starter Kit online which includes the DSL Modem Router (Actiontec GT704WGR), all the DSL filters (Including a wall filter for wall mount phones), the power supply, etc.

Here's a pretty good deal from buy.com (Free Shipping too) http://www.buy.com/prod/verizon-dsl-gateway-by-actiontec/q/loc/101/207987497.html

Good luck.

Posted on Oct 13, 2008

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Hi,

westell 6100 is actually a good modem. what you can do, connect the modem directly to a power source and not surge protector. disconnect every phone line you have in the house. disconnect everything that;s plug in into a phone jack like phone lines, faxmachine, satellite receiver just to isolate the modem completely. Then try to observe i you can get a solid dls light for at least 10 mins without flashing. if it is still flashing, transfer the modem to another jack still all other equipments disconnected from the jacks. or if you have an alarm system check if it is filtered. try to check as well if you get noises on the phone line like static even if the modem is disconnected then call phone line service/repair to fix the phone jack. just to sum it all, isolate the modem by disconnecting everything from the phone jack and check your connection if the dsl is solid without dropping. if it's consistent, one of your equipments is affecting the signal.

Posted on Aug 10, 2008

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Posted on Jul 12, 2008

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68 Answers

Can you pls check if your firmware Westell 6100 is up to date? If not pls update it. Intermittent connection is related to the noise you hear on your phone. You also need to check if all analog devices connected to your phone jack are filtered. If you turn your modem off do you still have that noise on your phone? If modem off and you dont have the noise on your phone than it means your modem is defective.

With bridge mode , it means that you can connect a dift type of equipment ie a router. This wont work if you are not going to use a router, or you need to set a PPPoE connection on your computer for this to work.Honestly, you dont need to set it to bridge mode as what you have describe you network is.

I think what you need to check first maybe its a line issue. D/c your modem and check if you still have static/noise on your phone, if theres still noise than its goin to be your phone line vice versa. { note: dont change your modem yet unless proven that its defective}.

Posted on Jun 15, 2008

majeed hafeez

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Hi, Rob just studied ur problem.Iam a tech which handles this kind of issue. I talk to verizon,at&t,bellsouth,qwest daily for such issues. Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty. And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible i:e NTF. For further clarifications plz get back to me.

Posted on Jun 09, 2007

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