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Verify that you have installed the proper correction tape. The types of tape that can be used with this system are: Item 1030 - Correctable Film Ribbon, 1230 - Correctable Film Ribbon 2pack, 1031 - Multi Strike Ribbon, 1032 - Nylon Ribbon, 3010 - Lift-off correction tapes (to be used with 1030 and 1230 ribbons), 4010 Cover-up Correction tape (to be used with 1031 and 1032 ribbons). Make sure that the correction tape is installed properly. Pass the tape through the left guide, behind the ribbon guide and out through the right guide. The rough side of the tape should face the platen. Attach the feeder spool to the pin on the left. Attach the take up spool to the pin on the right. Turn the take up spool counter clockwise until a small amount of tape has wound around it. Replace the cassette ribbon and close the case cover. Press [CODE] + [RESET] to move the carrier to the previous position.
The correction tape cartridge "piggybacks" under the ribbon cartridge. Flip your black ribbon over, line up the front dges of the two ribbons and gently press down on the correction ribbon 'till the two wing tabs at the top are attached to the slots at the top of the black ribbon. Be sure to take up any slack in the ribbons BEFORE re- installing.
either; 1. you have a non-correctable film ribbon, (it should say correctable film ribbon on the box or the ribbon itself) you can check by taking a piece of scotch tape, hold it next to the letter you want to erase, sticky side towards the paper, and hit the CORR key, CAREFULL YOUR FINGERS AREN'T IN THE WAY. if it corrects, the ribbons ok. 2. make sure the DULL side of the corr. tape is faced toward the paper
Correctable film - MODEL 1230 or 1030
Nylon - MODEL 1032
Multi Strike - MODEL 1031
Lift-off - MODEL 3010 for use with correctable film ribbon & cover-up - MODEL 4010 for use with nylon ribbon and multi strike ribbon.
The correction tape which should be a yellow spool and the correction ribbon cartridge should be a yellow also, sometimes orange, first. The correction tape has to in front of the black correction ribbon. in othe words this is the order. Platen, paper, correction tape, correctable film ribbon, printwheel. Also make sure correction tape is dull side toward paper. Shinny side should face operator...
Two possibilities, one the correction tape is twisted and the wrong side is .facing the paper. The shinny side should be facing you, the dull side facing the paper. Second possibility you must make sure the ribbon is compatible with the correction tape. There are 2 types of ribbons. A correctable one (orange or yellow knob) and a multi strike (blue or purple knob on ribbon cartridge). The lift off correction tape (orange or yellow spools) only works with the correctable ribbon and the cover up correction tape (blue) works with the multistrike ribbon.
Winding technique: To wind a new ribbon, take the cartridge housing apart and remove the old ribbon and two cardboard cores. The new ribbon is fitted with the larger roll (the ink ribbon supply spool) at the rear side of the cartridge (as the housing is viewed when it is normally installed into the machine). The ribbon winds over the topside of the rear spool (the supply side) and feeds into the underside of the front spool (the take-up side). Make sure the ribbon is wound neatly, evenly and is tight. If the ink film has become detached or is too loose on the front spool it will not wind on and cause a machine error. If required, use a small amount of sticky tape to secure the ink film to the front cardboard spool and then neatly wind it on to the take-up spool a minimum of five turns, making sure the film does not overhang at the edges. Now reassemble the housing and refit into the machine. If it’s still not fixed: If problems persist after fitting a new ribbon, try replacing the entire ink ribbon unit (cartridge housing + a new ink ribbon) using a new, genuine Brother unit before requesting a service; this will be less expensive as the actual housing may have been damaged and is causing the problem and this unit is readily available as a consumable item through sales outlets. If the machine still has problems, book your machine in to be repaired with an authorised Brother Service Centre.