While running the Rinsing Cycle, my machine would not stop putting water through the coffee nozzles. Even when I turn the unit off and turn it back on, all it does is run water from the pitcher through the nozzles. Tech support on the phone was no help and suggested that a repairmen needed to make a visit. Now I have a bill for $1656CDN in order to get the machine working, assuming that it is even possible.
Has anyone had a similar experience? I can't believe the machine would fail so dramatically and expensively, just outside the warranty period.
Prior to receiving bullldog's helpful suggestion, I suggested to the Miele repairman that the machine was not worth repairing if it would cost so much (actually, the repair quote came to about $1000CDN after the machine was taken to the shop.) My professional training in reliability of electronic components led me to argue that an electronic control module should not fail after two years in service, regardless of warrantee. Why sink $1000 to replace a component if I have the reasonable expectation that I will have to do so every 2 years? The repairman asked Miele Canada for some relief and they agreed to replace the defective control module at no cost, just leaving me with the service call fee of about $190CDN. I'm a happy customer and am back in coffee!
You may be able to appeal to Miele's better nature by contacting them directly and requesting an extension to the warentee. In the bigger scheme it would really be nothing to them but good publicicty and customer service. worth a try anyways.
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If its is only the rinsing cycle at start up you can go into the menu and turn the rinsing cycle off.
If its the rinsing cycle for the descale, it has to run out of water to finish. Then reprime the machine and it will start to heat again.
HI Did you push the water button, before you opened the knob? When you finished descaling did the lights change? On any compact machine you need the let the pump stop on its own. Then go to the next part, rinsing. Again letting the machine stop on its own. Pump will stop and the lights will change. Once the machine has finished rinsing. You will have a steady water light and a blinking green light. Put your tank back on with fresh water, then push the water button(far right), then open the knob for water. The red light should go out, and the machine will heat again.
After all, I turned machine off with power switch, waited 30 seconds and turned it back on. It displayed "RINSING CYCLE" message, but this time went through regular rinsing cycle, then rinsed thoroughly (I counted several cups of water) and RETURNED TO NORMAL.
Halleluiah! Now I can get my morning coffee again!
Did the machine stop after a while?
If it stops after a half cup of water then you have to replace the flowmeter.
When the rinsing cycle run you have to let it go to the water tank is empty and the machine **** air in the system, then you fill up with new water. If it not reset then i think there are something with the printed circuit card.
Let me know if you get your machine to run again. /Mirran