While running the Rinsing Cycle, my machine would not stop putting water through the coffee nozzles. Even when I turn the unit off and turn it back on, all it does is run water from the pitcher through the nozzles. Tech support on the phone was no help and suggested that a repairmen needed to make a visit. Now I have a bill for $1656CDN in order to get the machine working, assuming that it is even possible. Has anyone had a similar experience? I can't believe the machine would fail so dramatically and expensively, just outside the warranty period.
Prior to receiving bullldog's helpful suggestion, I suggested to the Miele repairman that the machine was not worth repairing if it would cost so much (actually, the repair quote came to about $1000CDN after the machine was taken to the shop.) My professional training in reliability of electronic components led me to argue that an electronic control module should not fail after two years in service, regardless of warrantee. Why sink $1000 to replace a component if I have the reasonable expectation that I will have to do so every 2 years? The repairman asked Miele Canada for some relief and they agreed to replace the defective control module at no cost, just leaving me with the service call fee of about $190CDN. I'm a happy customer and am back in coffee!
Posted on Jul 19, 2007
You may be able to appeal to Miele's better nature by contacting them directly and requesting an extension to the warentee. In the bigger scheme it would really be nothing to them but good publicicty and customer service. worth a try anyways.
Posted on Jul 05, 2007
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