Question about Apple iPod 4th Generation MP3 Player

3 Answers

File errors? hard drive failure? I dont know..

My Ipod had been working fine for the few years I have had it.. (got it used, so im not sure about warranty/service) Then recently, it would freeze up on certain songs and after a while, just skip the songs (it's not the audio files.. they've all been ripped from CDs). After a few days of that kind of malfunction.. it stopped working all together. It powers on, but wont even make it to the menus. I can hear the hard drive spinning.. but after a while of displaying the apple logo, it displays a strange.. file error looking icon. a folder with a triangle over it, with an exclamation point inside (!). then it turns off.. sometimes powering back on by itself and repeating the same strange error. I have tried to reformat the ipod.. but when I connect it to my PC.. it makes my PC freeze until it is unplugged (strange, i know). The PC does not recognize it, and neither does Itunes. So I cant update the software, or reformat the storage.. It seems to me that maybe the hard drive inside is ruined? Is there any way to fix that? or is it doomed for the trash? any tips would be much appreciated. Thanks.

Posted by matt gaustad on

  • splaneto Aug 31, 2008

    My son's iPod, first generation, had the same problem. I checked some websites and found out that the fix, in many cases, was not a hard drive failure but rather a bad connection on the ribbon cable that goes from the board to the hard drive. Took me about 5 minutes, including opening the case, to follow the procedure. I turned it on, charged it, the menu came up and worked fine. I have turned it on and off several times and things are wonderful. Now, all that being said, this does involve a small word, RISK. The cable is very small and fragile. The connection is not putting a cable on some pins, it slides underneath the connector and you push it in place. I also did make a small mark where I put my tweaker in to leverage open the case. The folks at the following link are the ones to thank here. Very simple easy to understand and had pictures to follow.



3 Answers


I'll suggest this a a very last-ditch method, as I've had this problem countless times with my faithful 4th gen: Press rather firmly on the metal side and/or bash the metal side on a table. this is basically a modification of the folded paper solution, without having to open your ipod up.

Posted on Nov 09, 2007



This particular generation is known for getting the ipod screen of death. As it turns out, there is an issue with the hard drive ribbon cable. It is possible to dissasemble (open) the device and reset the ribbon cable. I did this and it worked again for about a year before I started to have the same problem again.

I'm sure there are numerous online resources on how to open and upgrade your IPOD. Use the same instructions to disconnect and re-connect your ribbon cable. I think you will find this will cure your problem with the 4th generation device.

Posted on Nov 09, 2007



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  • 67 Answers

Sounds like a possible hard drive failure. Have you tried to do a reset? Toggle the hold button on and then off. Then hold down the menu button and the center button at the same time. hold them until the screen flashes. then release. You may have to try this several times.

Posted on Jul 29, 2007

1 Related Answer


  • 135 Answers

SOURCE: My ipod is not working

The problem is with the hard drive. If you feel comfortable enough opening the iPod, you can buy a replacement hard drive on eBay, open it up (there are special pry tools you can buy on eBay that won't scratch the case, but if you don't mind you can use a small flathead screwdriver) and replace the hard drive.

Posted on Jan 05, 2008

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"a disk error occured during a write operation" in file summary

It's not a problem with the hard drive, that's for sure. It's something with the music file. You will be able to see that if you move the file to a removable media or another hard drive you will most likely not be able to edit the properties. I don't know what the problem is though, just saying that the hard drive isn't bad. If you want a clarification, you said you had a Dell Computer. When booting up hit F12 and run Diagnostics. It should go through an auto set of diagnostics and then allow you to select what you want to run. Run full diagnostics on your hard drive. Any failure and you should replace the drive.

Mar 19, 2009 | Dell InspironTM 1501 Notebook

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PXE-E61: Media Test Failure, check cable.

Well, there are a few possibilities. First, make sure the hard drive is fully seated correctly. If it is, then try turning on the computer and going into the BIOS menu. this can usually be accessed by pressing a key that appears onscreen on boot up. in this menu, be careful not to change anything unless you know what you're doing. look for an option called hard drive test or something similar, and see if it comes out ok. If it executes, but has errors, i might have some software that may work. If it fails to find the hard drive, things get more complicated. I'd like to know how much work is needed for the laptop, so if you can get back to me if these tests work, or if the hard drive wasn't seated correctly, that would be great.

Also, I have ways to access the drive if there is a complete failure and even fails to spin up, or if it is corrupted, i have a cd you can burn to recover the data. I'd just like to know if we have to resort to those though before i explain it all, since it can be a lengthly process.

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i would try sharepod see if that works better.
or you may have to do this:
Get a new cable if everything else works that is your problem
Usually, unplugging, replugging it and then rebooting solves the problem.

your other options are a driver issue..either with the ipod drivers, itunes, or the USB drivers for your computer itself. since your ipod video and psp work fine, you can rule out USB drivers, but that doesn't rule out additional driver problems.

the other option is there's some kind of failure with your ipod..and sometimes if a device starts drawing power before doing any kind of communication with the computer (like when my rockbox-hacked ipod goes into charge only mode) then windows will assume there's a hardwire issue. the best way to determine if it's an issue with your ipods are take them to another computer and see if they work. if they work fine...try uninstalling and reinstalling itunes (back up your music and database) and see if that solves the problem. if none of that solves it and you know the ipod shuffles are good..then your system has suffered from the mysterious driver failure that's plagued a lot of systems. and generally the only real solution is to reinstall windows from scratch.

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My ipod is not working

The problem is with the hard drive. If you feel comfortable enough opening the iPod, you can buy a replacement hard drive on eBay, open it up (there are special pry tools you can buy on eBay that won't scratch the case, but if you don't mind you can use a small flathead screwdriver) and replace the hard drive.

Oct 25, 2007 | Apple iPod 4th Generation MP3 Player

1 Answer

60 gb ipod photo sync issues! =(

I don't believe its a File Problem, My lads Ipod has the same error -69 and will not sync, However it will also not sync on my Itunes which syncs fine with my 30gb IPOD and my Ipod also syncs fine on his computer.

So can't see where the file problem could be...

I know this doesn't help but there seems to be so many people looking in the wrong place (In my opinion)

Oct 15, 2007 | Audio Players & Recorders

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