Ms9520 buzzez and then will not scan

Hi, I own a metrologic ms9520 voyager scanner. It was scanning fine yesterday. Today it wasn't working at all. If we disconnect it from the computer then reconnect it and it makes the beep. Afterwards we get a single dot of light when trying to scan anything. After about five tries at scanning it makes a low buzzing sound and then will not work at all. The laser light will not activate and none of the green and orange lights on the top of the device will activate. Any help regarding this problem would be greatly appreciated. Oh and we already tried rebooting the machine, reconnecting the scanner, and cleaning the red glass on the barcode scanner with an alcohol swab. Thanks Melanie Bell Brighton District Library

Anonymous Mar 14, 2014

My LS4278 keeps disconnecting and reconnecting when on the cradle. When i remove from the cradle i have green lights but when it is connected via the cradle the device disconnects from the computer and back again. The computer makes the sounds of devices connecting and disconnecting (standard windows noises)
Anonymous Mar 23, 2014

ps2 cable replaced with usb cable not scanning

2 Answers

Anonymous

The Razzberry Tone is what I'm hearing. Acording to the trouble shooting I should return the unit for repair. Thanks for you help!

Posted on Jun 07, 2007

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Look at your user's guide on Pg 14, here is a online link for it: http://lib.store.yahoo.net/lib/barcodescannersdiscount/MetrologicVoyagerUG.pdf "Continuous Razzberry Tone with all LEDs off: If, upon power, the scanner emits a continuous razzberry tone, then the scanner has an experienced an electronic failure. Return the unit for repair to an authorized service center." Is the "Razzberry Tone" the low buzzing you refer to(?) Pg 24 has a "Trouble Shooting Guide" take a look at it too.

Posted on Jun 07, 2007

Anonymous Jun 08, 2007

Since you are getting only a single dot, I would guess that there is some mechanical-moving part(s) inside that do the line-scanning.

FYI, There is a useful rule in troubleshooting, that the parts in a device that move - will be the most likely parts to fail.

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