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What model player do you have? What movies are you trying to watch?
Check if there is a firmware update for your player. If your player is older and your movie is a recent release, you may not be able to watch it unless there is a firmware update. (If no updates are available, the manufacturer wants you to replace the unit.) Due to changes in copy protection and codecs, new movies can't be interpreted on an older player.
I hope this helps. Please add a comment with the model number of your blue-ray player for more support.
I had the same problem -- we even returned the disc and got a new one.
Go to the Vizio site and download the firmware for your player. Put it
on a USB stick and plug it into the player. Follow the onscreen
instructions (basically just press OK). The entire process takes less
than 5 minutes from download to finish.
If you follow the link below you can download the newest firmware for this Blu-ray player . You need to put this file on a USB drive , Do a reset on the Blu-Ray player and insert the USB drive into the USB port on the player it should then do the update. If it doesnt do it automatically just follow the on screen prompts http://www.blu-ray.com/firmware/firmware.php?action=download&id=23