Cofee perks okay, does not stay warm.

Customer service.

Your model sounds like the West Bend 59055 - Large Coffee Urn, 60 Cup.
The User Manual for your coffer urn can be found here:

http://www.westbend.com/supportdata/L5613B_LargeCapacityUrns-All.pdf

Instruction for making coffee can be found on page 5. For 55 cups is would take 3 1/4 cups of coffee.

Use an electric perc or regular grind coffee; if you grind your own this should be a medium to coarse grind.

Do not use 'drip' or finely ground coffee as this could plug the drain holes in the basket and cause the urn to flood.

The West Bend Large Capacity Coffemakers do not use replacement filters. The manual for the West Bend 33600 Large Coffee Urn is available here:

http://www.westbend.com/supportdata/L5613B_LargeCapacityUrns-All.pdf

Use an electric perk or regular grind coffee in the percolator basket rather than a 'drip' or finely ground coffee that would require a filter.

If you require a new basket, please see the West Bend on-line replacement part site here:

http://www.westbend.com/catalog.cfm?dest=itempg&itemid=946&secid=87&linkon=subcategory&linkid=125

The Instruction Manual for your product is here:

http://www.westbend.com/supportdata/L5613B_LargeCapacityUrns-All.pdf

You use electric perk or regular grind coffeee; a filter liner is not neccessary.

The West Bend parts page for a 60-cup urn is here. You didn't give a model, but it's the only 60-cupper they list. You can find the stem there.

I have a Westbend 24 cup coffee urn with a leaky faucet. I tried finding areplacement spigot for it but so far no luck. My spigot has a screw in the top that allow for disassembly. It looks to me that if I could get a replacement rubber O-ring I could fix it myself. Does anyone know where I could get this?
Thanks
Kelvin
[email protected]

HI. If the urn perked, it is not the main heating element, that leaves the keep warm element the problem. This element should be on all the time the pot is pluged in, you can get it at [email protected] for 8.00 and 2.00 S/H.Or go to ron622c on eBay Good luck. Ron

Here's the official West Bend parts page. Thanks for using Fixya!

Here's the West Bend parts page for your model. Thanks for using Fixya!

Check here:
http://manualfox.com/link/westbend.htm
They can get you any West Bend manual. Just send them a request.