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Broken screens, unfortunately, are not being replaced by the manufacturer. You will have to replace the player outright. If the screen ALONE is damaged, you can buy a broken version (as long as the breakage is not in the screen), and you can superglue a screen back on - note: glue can damage other parts - doesn't look pretty. The problem is that, usually, it is not JUST the screen that is broken - an internal component is damaged as well. It is not cost-effective for the Mp3 manufacturer's to repair this kind of damage, so they just offer replacements. Sorry!
No one does repairs on the screen, you can buy a as/is one on ebay and if your real paitence and somewhat skilled in microelectronic repair, replace it yourself. Just remember that just like a computer it can be shorted out forever with a static discharge, ground yourself first before trying this solution.