Question about Cuisinart DCC-2000
I put the water in, the coffee grounds in, turn it to 'brew on' and nothing. No light on. The water does not even go anywhere. It is as if it is not plugged into electricity. I was able to get it to brew the 1-4 cups for a couple times but now only the light comes on for that - nothing else does anything. I've unplugged and let it sit for hours and tried it again. I've emptied it and left it unplugged for weeks and tried again. Nothing seems to work.
Same thing here, just call the 1-800-726-0190, they will send you out a new one. You'll have to pay a $10.00 shipping and return the old one. You should have your new coffee maker in 7 - 10 days, customer service was nice and very helpful. No complaints here except, what do I do for coffee for the next 7 - 10 days?????????? LOL
Posted on Oct 04, 2008
I've had my coffee maker for just over 2 years, and about a week ago it stopped working - wouldn't turn on. After I found the solutions on this website, I figured I would call and return the unit, but 2 days later I tried again and it works. After a week the unit still works fine, but the on/off switch is sensitive - sometimes I have to hold it for about 10 seconds before it turns on - other times it's instantaneous.
Sure, a brand new one would be nice, but then what would I do while I wait for the replacment!? :(
For anyone in Canada, here is the info to use if you need to return the product for replacement:
Consumer Service Department
100 Conair Parkway
Same deal as everyone else has mentioned - you pack up the coffee maker and ship it in to Cuisinart, along with a cheque for $10.00 to have the replacment shipped back to you.
Posted on Feb 23, 2009
So I had the same problem. The solution is really easy...... The tech told me to run a solution of 2/3 water and 1/3 vinegar through the machine after unplugging it for 2 hours (to reset the machine). I did this 2 times then plain water 2 times. Now the machine is working perfectly. I guess that there is a sensor that shuts the whole thing down if there is too much scale build-up.
Posted on Jan 14, 2009
MY CUISINART COFFEE MAKER WILL DO NOTHING AND DID NOT GIVE ANY NOTICE I HAVE HAD IT ABOUT A YEAR AND THIS IS THE FIRST TIME IT HAS LET ME DOWN. i THOUGHT IT MIGHT BE A PLUG AND UN-PLUGED AND PLUGED IT IN AN-OTHER PLUG IT CAME ON A SHORT TIME AND DID NOTHING THEN JUST DIED----HELP!!!
Posted on Aug 29, 2011
Just got off the phone w/ cuisinart. i had the same problem. they told me to unplug the machine for one hour so it will have time to reset itself....we'll see. if i wait 10 days my i.v. tubes will get dry rot and then all hell will break loose.
Posted on Nov 15, 2008
I called on a Wednesday at 2:00 pm, got an immediate answer. Same deal $10 7-10 days no discussion, no problem!
Posted on Oct 29, 2008
Mine would turn off and there was no power for minutes to hours. I called the number above; answered immediately; $10 to ship and I need to return the broken unit when I receive the new one; no discussion or argument, I just needed the serial number. I suggest you try again to call (I called Sunday at 3:15 in afternoon).
Posted on Oct 28, 2007
Called Cuisinart at 800-726-0190 6:10PM on 10/10/08. Zero wait, person asked me model # and Serial #, said they would ship me a new one in 7 - 10 days if I would cover the $10 shipping and ship the old one back. Done Deal!!
Posted on Oct 11, 2007
I have had mine for one year and it worked perfectly. Last weet it died. No clock, no indication that any power was hooked up. Checked the outlet - no problem. Called Cuisinart 800-726-0190 and held forever and ( 10 minutes or, left a message on 6/26 and no one has followed-up to date. I am not impressed with C
Posted on Jul 02, 2007
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