Question about SanDisk Sansa m240 MP3 Player

3 Answers

Won't power up

Hi, I have had the Sansa M240 for about 6 months and it works great. yesterday when I was trying to turn it on, it wouldn't power up. I pressed the power button for longer than I normally would, and it still won't power up. I changed the battery, but it still stays off. When I got home, I hooked the machine onto my PC and the LCD screen shows that the MP3 player is connected, and the machine stays on and I could turn it on and off. However, this morning, I tried to turn it on, it wouldn't power up again. I hooked it up to my PC again and it worked again. Would you please try to explain what is wrong with the machine? Thanks!

Posted by Ann Pierce on

  • 6 more comments 
  • ahmad azizi Dec 11, 2007


    it dos'nt power up. i mean sometimes i can turn it on but if i press any key it'll turn off!

  • ahmad azizi Dec 11, 2007

    my CONCORD mp3 player

    Won't power up

  • Anonymous Mar 11, 2008

    my jnc mp3 player 512mb ssf-f305lb,has a problem when i inset battery or connect to the pc it display starting for more that and by this reason it no longer works

  • Anonymous Mar 23, 2008

    won't power on, only when connected to my pc

  • naerainbow16 Apr 27, 2008

    i have an samsung mp3 player and itsnow old but it won't urn on atall wat o i do i need help

  • Anonymous Apr 30, 2008

    My sansa will not power up

  • mdbhbh Sep 09, 2008

    My MP3 says that the UBS connected in has MTP and a circle with half of it filled there is no sound

  • yunting Nov 16, 2008

    I have exactly the same problem as you. The difference is I just got it for a month.



3 Answers


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi! i recently recived a Sansui 512MB Mp3 Player with FM radio( model SAN0888) for my birthday. As i was listening to it with my friend in class, at school, it fell off the desk on to the carpet.
i picked it up and tried to turn it off, but it wouldn't let me press any buttons. The song stopped playing, but the screen was still on. it was like that all day, untill it turned itself off. But now the problem is it dosent turn on. I even tried plugging it in to the computer to charge it, but it still does not work. it doesnt even show up on the computer.
when it fell of the desk it wasn't a huge fall, only a couple of inches. But i also think it could be the battery because it was low that morning. But the silly thing is i've only had it for 2 weeks, how can the battery run out this quickly??
please help me, i have not told my parents yet because they are the ones who gave it to me, so please give me a solution as soon as possible.

Posted on Dec 11, 2007



I had the same problem- it would lock up, the computer wouldn't recognize it, etc., etc. I ended up emailing sandisk tech support. they gave me the same routine the other responder gave, but that didn't work either. COnvinced it was defective, I returned it to sandisk, who gave me a replacement. i would suggest you do the same- its probably defective.

Posted on Jun 10, 2007



There could be due to a corrupted file, let us try to "Format" your device. Formatting will delete any existing corruptions in your MP3 player. To format your MP3 player, please do the following steps: Note: Formatting your MP3 player will delete all the files in your device, I suggest that you create a back-up copy of your files from your MP3 player to your computer. 1. Put the Hold switch ON, it's located at the side of the MP3 player (orange color should be visible). 2. Plug the MP3 player in your computer without the battery. 3. After it has been recognized by the computer, please open "My Computer". 4. Your device should appear as a "Removable drive" with an assigned Drive Letter (Ex: "D", "E" or "F"). 5. Right click on your Sansa MP3 player then select "Format". 6. On the format pop-up page, select "FAT" for the file system. 7. Click on ok/start. If you can't format your MP3 player at your computer. Please try it on a different computer. Note: If your MP3 player has a Firmware version 3.x and below please try the steps below: Also your MP3 player may have encountered temporary power loss. This issue usually happens when there is a failure of power going directly through the system of the MP3 player from the battery. Let's try to power-cycle your MP3 player. To power-cycle your MP3 player, please do the following steps: 1. Take the battery out of the player. 2. Hold the "Power/Menu" button for 30 seconds without the battery. 3. Try powering on the device. 4. Please try these steps for 3 times. I hope these steps help you resolve your problems regarding your SanDisk product. This is what sansa sent me when I had a similar problem. Good Luck!

Posted on Jun 10, 2007

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Toshiba laptop won't turn in. Yesterday I was

Unplug, remove battery, plug in reboot. OR, try a System Restore to a date before this issue. Have you cleaned the fan, vents, heatsink recently? Is it overheating? It would be helpful if we knew the Toshiba Model number and the OS you are using.

May 06, 2013 | Computers & Internet

1 Answer

My Sansa Media Converter won`t download videos or photos into my Sansa Fuze 4GB.First when I installed the Sansa Media Converter it wouldn`t recognize my Sansa Fuze.After a lot of research on the Internet...

Google a program called
Video Download Studio
then you can use it FREE download video or audio form YouTube, google, metacafe, redtube, dailymotion etc. attention: download function is no need to register
you can also use it to convert video to audio, video to video, audio to audio.
use it convert video to mp3 mp4 for your iPod

Jun 16, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

My device turns on but shows message ¨refresh database¨ it won´t do anything else, what can do?

Try these steps:

  STEP 1 - Reset the device 
1. Slide the Power switch up and hold it for approximately 20 seconds. 
2. Release the Power switch once the device is powered down. 
3. Turn the device back on. 

STEP 2 - Download and Install the Sansa Firmware Updater 

Jan 29, 2009 | SanDisk Sansa e260 MP3 Player

3 Answers

How to unfreeze mp3 player


I would recommend you to upgrade your device firmware.
This will fix the issue.

Jul 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e270 ; stuck in recovery mode.

Attention: Resetting the device will delete all the songs

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Jun 18, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Won't power up

There are more people around having the same problem. The player doesn't work anymore after a few weeks or months.

Think the best you can do is use of your warranty...and try to get a new one.

Mar 25, 2008 | Audio Players & Recorders

1 Answer

Won`t turn on

Try leaving it unplugged for longer period of time. Look on the remote for any possible reset function. Try power button without the remote. If any ot these doesn't work there is a power supply module inside that malfunctioned. If under warranty contact where you purchased it. If not under warranty if you can get the module it is a simple plug up procedure.

Dec 31, 2007 | LG 42LC7D-UB Television

3 Answers

Won't turn on.

Fixed my "dead" Sansa by opening the back, removing the battery then putting it back in. This appears to have rebooted the system and now it's working fine. No files were lost.

(I did try holding down the on/off button prior to this but got no response at all.)

Dec 27, 2007 | SanDisk Sansa E280 MP3 Player

7 Answers

My screen froze when i started a video. how do i unfreeze it?

the same shit happened 2 me yesterday night. this is the second time it happend. the screen is blank but it still has alight. this morning i noticed that that light went off so i turned it on and it worked but it said battery too low so i charged it and its working. so give about a day to see iff it works, and i hope it works for u

Apr 21, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa m240 MP3 Player Logo

546 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts


Level 3 Expert

8597 Answers

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

aliasger yq

Level 2 Expert

219 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides