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Re: 32 in. iLo
If your TV is connected to a Comcast cable box that has a volume control on it with its on screen volume at the top of the picture. Turn it up until the word "stereo" appears and then only use the TV's volume control. This should fix the problem and allow you to enjoy stereo audio.
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surround receivers are supposed to be able to turn a stereo signal into a surround signal. if the surround unit is producing just a stereo sound, then the tv is most likely outputting in mono, and not stereo; or there is no surround sound to decode..
The mono/stereo is an indicator of the audio signal that the TV is outputing. Like most car radios, they have an indicator that tells you when a station in coming in clear, which may be just an LED or a light. When the signal is weak or when your on a non-stereo station the indicator will not be on. What signal are you providing to the TV? Cable, OTA, STB output??? low RF signal level could be the cause for this.
I have a 32" Initial which is an ILO with a name change. All I can do is turn it on and off. The volume and menu settings will not work. I have had it for about two months and now I am going to take it back to WalMart. The picture quality is great but it sucks that I can't change the volume or settings. I guess Sony will get my business now.