My Danby Silhouette was working fine for about a year and a half. All of a sudden it started leaking at the back of the unit. Each time the unit is turned on, the water leaks from the back. It seems as though none of the water is going into the removable bucket, it is being drained out through the back. We contacted Danby but their only suggestion was to clean the filter (the filter was clean). I hope someone can help.
Unplug your device, clean the mess and remove the filter.
After you have cleaned out the filter, remove the water tank. Inside of the area where the water tank was at the top you will see a small opening (drain) which is where the water comes from. It is probably clogged... Take a few Q-tips and clean the inside of it. There is still probably water trapped inside so expect more water to come down as you do this. Once you're satisfied that the small drain is cleared, you can put everything back together and you should be good to go!
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Hi there, The unit may need cleaning. You can contact Danby customer service (1-800-263-2629) to get in contact with a technician. There may be something clogging the passage to the bucket and the water is finding the path of least resistance. As well, it is important to remember to clean the filter once a month.
Turn the unit OFF and unplug it. Disconnect the hose from the outlet on the unit. Using a plastic 18" Zip Tie, that will fit easily into the drain outlet, carefully insert the Zip Tie and insert it as far as you can. You will reach a bend in the tubing, so gingerly work it past that bend. Once the Zip Tie has reached as far as it will allow, start pulling it slowly back out, while rotating it. This will dislodge any clogs, so be ready for water to follow. It also would be wise, to clean out the tube or hole that drains into the bucket, as it may also have a clog in it.
Laverne, most of the time repairing a 7 year old dehumidifier is as costly (parts - if you can find them & labor) as buying a new one. As far as the problem you're having is concerned, it sounds like one of the sensors has failed. You may try the following, t see if the unit will reset itself.
Turn the Master ON/OFF Switch to OFF. Unplug the unit and leave it unplugged for 12 - 15 minutes. Plug the unit back in, turn On the Master On/OFF Switch and set the controls as you normally would. Hopefully, that 12 - 15 minute timeout, allowed the electronics to reset themselves and the unit will function as it should.
I have a Danby DDR 458EE dehumidifer that I purchased May 27, 2008.
Used it for the summer and stored it until May this year. At the end of July of this year it started not working. It freezes up. Called Danby, they told me it was out of warrenty and to take to a repair shop. Problem being it was leaking freon so have it recharged. Called the repair shop and they explained that it is a closed system and if it is leaking Freon, they can not recharge it until the leak is found and repaired. It's against the law to discharge freon in to the atmosphere. Stated cost to repair it would be greater then buying a new one. Called Danby back and explained what repair person said. Still waiting to see if they will give me a pro-rated refund.
Dehumidifiers are generally a very simple appliance, however a humidistat is one of those items a person tends to rely on to provide feedback. You may want to remove the grille area where the humidistat is mounted and inspect for foreign material in the way of the sensor. If nothing foreign is detected then you should replace the humidistat.
If my assistance helped resolve this issue, please show your appreciation by rating how effective my advice was in resolving this issue. Thank you, Dave E. (Illeagle) "Your satisfaction is my personal reward"
Hi, had the same problem. Not a glogging one. I have the model DDR503H. If it is insisting on filling the reservoir, it is because you haven't put the cap you removed from de back of the unit to plug the hose on the tank water exit. You have to first remove the tank and on the roof of this space, you will see the water tank exit where you can screw the cap removed from the back. You place back the tank into the unit and now the water won't have other choice then leak thru the hose. Also. to clean up the filter, I don't need to unscrew the top cover. I just remove the tank and on the roof of the space, there is a grey handle with arrows on it and I just pulled down, it comes out and you can then clean it up.