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Question about Dell 1710n Laser Printer

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Dell 1710 Laser Printer

The Toner error light is on after changing the toner and drum. I've tried turning it on and off / reseting the drum count but its not working. Please help?

Posted by Brenda Lopez on

  • myclassic55 Dec 26, 2007

    My printer is just out of warranty with the same problem. Toner/drum light on and error light on. New Dell drum, not so new toner, but I have a new cartridge that I am not willing to open just to see if it helps. I've put about a hundred dollars into this printer in supplies and now it seems it is a printer problem.

    I should have sent it back when I got it and it made unusual noise upon startup. Don't know if it was related, but I should have gone with my instincts.

  • Anonymous Mar 25, 2014

    how to reset low tone light from flashing?

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2 Answers

Anonymous

I had the same issue, but i fixed it. For whatever reason the contacts that are inside the printer were not making contact with the PCB ( printed Circuti board ) on the underside of the drum... i fixed the issue by cleaning the pcb and re-aligning the contacts inside the printer.

Posted on Jan 25, 2008

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  • 19 Answers

John here, customer advocate at Dell headquarters. The first question I have to ask, is did you refill the cartridge or actually by new Dell branded cartridges. If the answer is the latter, then try the following: Locate the drum contacts on the underside of the drum and clean them off with a lint free cloth. If you notice they are damaged, well, that would be the problem. If they are not damaged, there is probably a problem with the electronics of the printer. In that case, you'd want to call us up and get the thing exchanged if it's under warranty, or replaced if it isn't. John Dell Customer Advocate

Posted on Jun 12, 2007

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