Can't get modem to work if I use the USB connection

Hi, I recently got a RCA Thomson THG520 cable Modem. It works fine using the ethernet link but I want to try the USB link as well. When I plug the USB cable into my computer and then into the modem, my computer (windows XP, all updates installed) runs through the usual "Found New Hardware" procedure and tells me that the new hardware should now work properly. Then the connection tries to get a network address but it never does - when I try to repair the connection it tells me that it can't acquire an IP address. anyone had this problem before? thanks

Cormac Sheridan Jun 05, 2007

Yeah, I figured as much but I was looking for an easy solution. Powering the modem itself off and on did the trick, for future reference. Your solution is the longer term fix however, especially as the reason i was looking at this is so that i can share the connection.

Thanks for the solution!

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48 Answers

Your computer is attempting to find the network connection through your LAN port. Your best bet is to reconfigure your network settings to seek its external network connection through USB, or better still, obtain a router(I personally recommend linksys wireless/basic routers due to stability), and simply use the ethernet connection through it. While this is bypassing the initial issue, it is also saving yourself a lot of hassle when it comes to retooling the PC's settings on the USB connection.

Posted on Jun 04, 2007

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