I've had my Roadmate 760 for 15 months. I have absolutely loved it and been it's biggest supporter. Today, it completely froze when I turned it on. The touch screen didn't do anything and none of the buttons would do anything. The power button wouldn't even work - I had to turn it off by pulling the power cord out. After driving with it on for a while, it began to show my location so I entered an address. Before it even calculated the route, it restarted. This happened about 15 times before I gave up. It kept restarting or completely freezing.
I tried the zoom out/repeat GPS Data Reset that you recommended to others, but it didn't do anything. As soon as I started driving it restarted again.
I am very disappointed. With the kind of money I spent on this I'd have expected it to work for at least 1.5 years! I emailed Magellan to see if I can get it repaired, which I'll pay for - is it even worth doing?
If not - can you recommend a different brand that may be more reliable - Garmin? TomTom? I want the maps to be already entered and I need lots of POIs, I also need to be able to take this from car to car as I use it when I travel for work. I'd prefer not to spend another $600.
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Re: Magellan Roadmate 760 Freezes and Restarts
It sounds like the hard-drive is for lack of a (better)technical term.. crapping out on you. You tried the "GPS data reset" but in that same menu ("secret menu") there's another option that says reset user data (not GPS). I would try this before paying for repairs. If you have software that you can reload then reload the software as it could either be a software issue or hardware (hard drive) issue. As far as a recommendation for future GPS purchases under $600, I'm bias towards Magellan's simply because I've worked on them before and know them. Although the 6000T is nice I do believe it is still above $600, but if I was to get one I'd go for the MRM800 or 860T. Hope this helps.
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You will need to pay Magellan for the authorization code, they are the only one that can provide you with an EU code for your Magellan 760 RoadMate. Sometimes Auto Nav 2000 Plus, Inc can also assist. They have direct connection with Magellan to assist issues with Magellan products. Good Luck
The weakness of the 760 is the cradle. Is the power wire or the cradle loose or wiggles? You may need to buy a new cradle if that is the case. They are expensive. I soldered my power wire right into the cradle and it worked fine.
i use to own a 700, i advise you to get the new magellan mastreo 4000 or higher,i did my research and the magellan700 roadmate is no longer being serviced.that is what the magellan website has had showed and someone on here also has said it and they start to have alot of problems.i own now a mastreo 4000 so far so good no problems.
Search for solutions from Daniel, one of the experts. He said you can do a hard reset by pressing the zoom out and repeat buttons simultaneously at the user screen which will invoke a hidden menu. Select "reset GPS user data". If this does not solve the problem, Carefully open the unit, maybe 1/2 inch at first because of the RF cable (grey or black wire going between PCB's). Check if one end is un-connected, either un-snapped or the solder broke.
Calling tech support as i did was a complete waste of time but i learned something about myself....I have an incredible amount of patience!!!
Even when the tech guy said he could not help me but he suggested that I spend an additional $200 for a new unit with the $1000 model 760 as a trade in.!!!!
I too wasted money on the V6 (actually V5.37) updates which were already 10 months old when released. I was told it would include Magellan Tools but it does not. I was told I could add cameras but that's not easy.
Phone support will cost you lots unless you have free calls access as thery can take 20mins to answer AND I too have several unanswered website enquiries plus a failure to follow up on a registered case.
The only way to get a new disc is to contact support in France OR if you paid by credit card file a complaint with your CC company and get a refund - that is not difficult to achieve and will wake up Magellan.
i have a 800 also but it does not freeze because i make sure it is up to date on all firmware and software,if i was you chk out for updates on the magellan website after you register your unit then if ther is, which i know do the update and you will have no problems after that.let me know how it goes.