Question about Zenith XBV342 DVD Player/VCR

2 Answers

DVD tray will not open.

My mother's Zenith XBV342 dvd player will not open so she can retrieve the disc. When she presses the open button, the readout says "open" but the tray will not slide out. She has tried to gently pry the tray open, but it won't budge.

Posted by Andy Grooms on

  • Rodder37 Dec 18, 2007

    DVD DOOR WILL NOT OPEN ... no small hole on the fascia and gentle prying

    on the top, bottom and both sides of the door have not worked either! I can

    hear some "slight noise" when the button is pushed but without the door opening? Any other suggestions/solutions other than a "Big Hammer?"

    This device (DVD) has only been used approximately ten (10) times!!!!

  • tykker Sep 09, 2008

    My Zenith XBV342C dvd player will not open so she can retrieve the disc. When she presses the open button, the readout says "open" but the tray will not slide out. She has tried to gently pry the tray open, but it won't budge. [email protected]

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2 Answers

Anonymous

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Hi All
I had a similar problem with my fathers XBV342, my problem was that the DVD tray would open but when a disc was inserted it would close then open again time after time.
I took the top off of the unit and the front cover fascia panel off then checked the tray movement, I found that the belt for the tray motor located near the front of the tray was loose, which meant that the motor did not raise the drive motor to its correct location, which in turn didn't allow the motor to turn the disc, this causes the tray to open again, I guess it thinks it has a misaligned disc and ejects the tray, I hope this helps someone.

Posted on Jul 09, 2009

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  • 247 Answers

Have a look around the tray and see if you can spot a small hole (about a millimetre or 3/64" in diameter) in the fascia. Very often bang in the middle right below the tray. If you find it, you're in luck. Get a large paper clip and unwind it until you have a long straight piece of stiff wire with a small handle on the end. With the power off, gently push this wire straight into the hole. The secret is to go straight in, perpendicular to the fascia. What you're trying to do is to press on a small pad hidden behind the hole: if you miss this, there's no knowing what you might disturb instead. If you get the wire in the right place, and the whole thing hasn't seized solid, pushing gently on the wire should unlatch the tray - after which you can gently slide it open and get your disc out. A.

Posted on Jun 03, 2007

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1 Related Answer

Anonymous

  • 859 Answers

SOURCE: DVD tray will not open.

Hello,

The disc is dislodged and jamming the drawer. You have to remove the cover, about three, maybe four screws, and then take the disc out to resolve the problem.

Regards,
Worldvet

Posted on Jun 15, 2008

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