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Detergent dispenser not closing

For the last few weeks it's been a challenge to close the detergent dispenser after adding the detergent. Even when managing to close it, I sometimes heard it open shortly after starting the machine. Now I cannot get it to stay closed at all. Anything I can do to fix this problem? If the answer is to replace the entire dispenser unit, please also describe how to do that.

Posted by Rolland Pfund on

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douglas smith

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Split the door inner from the outer - screws round the periphery. you will need a multimeter check if there is a supply to the detergent dispenser when there should not be ie during rinse and hold program or before starting the cycle. if there is a supply then the module is faulty. if not then fault probably lies with the dispenser itself. having split the door you can see how to remove. there are two methods of fixing. most common is six screws holding clamps. some are a push and click fit

Posted on Jun 03, 2007

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Rinse solution on Fisher&Paykel dish washer not being used

Problem Possible Cause What to do Dishwasher will not start. No power. Ensure the dishwasher is plugged in and the power supply is turned on at the wall. The door is not properly closed. Close the door. Start/Pause button has not been pressed. Press the Start/Pause button . Water tap not turned on. Ensure water is connected and turned on. Blocked strainer in water inlet hose. Check the strainer and clean if necessary-it is located where the water inlet hose screws into the tap. Keylock is activated. Cancel Keylock by pressing and holding until the keylock indicator goes out. Lower spray arm rotates with difficulty. Spray arm holes are blocked by small items or food particles. Clean the spray arm. See 'Care and cleaning' for instructions. Cover of detergent dispenser cannot be closed. Detergent compartment has been overfilled. Remove detergent until the cover can be closed. Detergent dispenser is clogged with remnants of detergent. Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. Remnants of detergent stuck inside dispenser. Compartment was damp when filled with detergent. Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. Buttons beep and do not respond. Keylock is activated. Cancel Keylock by pressing and holding until the keylock indicator goes out. Water remains inside dishwasher after wash has ended. Drain hose is crimped, bent, or blocked. Check the drain hose and straighten if needed. Pump is jammed. Call your Fisher & Paykel Authorised Service Centre or Customer Care. Filter(s) blocked. Clean the filter(s). See 'Care and cleaning' for instructions. Foaming. Incorrect amount or type of detergent used. See section 'Adding detergent' or consult the detergent manufacturer's instructions. Too much egg in the wash load. Increase the amount of detergent. Rinse aid dosage level too high. Decrease the rinse aid dosage. Rinse aid spills not wiped up. Ensure that all rinse aid spills are wiped up when they occur. Water tap not turned on. Ensure water is connected and turned on. The dishwasher stops suddenly during the wash. Power or water supply has been interrupted. Check the power and water supplies. Knocking or rattling sound during wash. Spray arm knocking against dishes. Pause the wash and rearrange dishes. See sections 'CH and CHP models - Controls and starting a wash' or 'CK models - Controls and starting a wash', and 'Loading'. Dishes have been stacked incorrectly. Unclean dishes. Wash programme unsuitable for load. See section 'Wash programmes and detergent quantities' and select a suitable programme. Soils were too heavily baked on. Dishes may need soaking. Spray arm(s) unable to rotate. Ensure no items are obstructing the spray arm path. Dishwasher overloaded or incorrectly loaded. See the 'Loading' section. The filters are incorrectly inserted. See section 'Care and cleaning'. Detergent put in the wrong compartment. See sections 'Wash programmes and detergent quantities' and 'Adding detergent'. Excessive food not removed from dishes before loading. Scrape all food scraps off dishes before loading. Unsuitable detergent. Only use powdered or tablet detergent designed for domestic dishwashers. Not enough detergent. See 'Wash programmes and detergent quantities' for recommended quantities. You may need to adjust these to suit your particular load and the hardness of your water supply. Spray arm holes are blocked. Clean the spray arm(s). See 'Care and cleaning' for instructions. The filters are blocked. Clean the filters. See 'Care and cleaning' for instructions. Plastic items are discoloured (e.g. stain left by tomato sauce). Not enough detergent, not pre-rinsed. Pre-rinse plastic dishes before placing in the dishwasher and/or add more detergent. Alternatively, using the Rinse programme after adding dishes may minimise staining. Display flashing while Keylock is on. This is normal. The display remains on although the buttons are disabled. No action required. White stains are left on dishes; glasses have a milky appearance. Not enough detergent. See section 'Wash programmes and detergent quantities' for recommended quantities. You may need to adjust these to suit the hardness of your water supply. Rinse aid dosage too low. Increase rinse aid dosage. See 'Using rinse aid'. Dishes, cutlery have not dried. Rinse aid dosage too low. Increase rinse aid dosage. See 'Using rinse aid'. Items removed too soon. After the end of the wash programme, leave the door ajar and wait for several minutes to help drying. Rinse aid dispenser empty. (The rinse aid indicators are lit.) Add rinse aid. See section 'Using rinse aid' for instructions. Glasses have dull appearance. Rinse aid dosage too low. Increase rinse aid dosage. See 'Using rinse aid'. Tea stains or traces of lipstick have not been completely removed. Not enough detergent. See section 'Wash programmes and detergent quantities' for recommended quantities. You may need to adjust these to suit your particular load. Wash temperature too low. Select a wash programme with a higher temperature (see section 'Wash programme data' for information). Traces of rust on cutlery. Cutlery is not sufficiently rustproof. Wash by hand. Glasses clouded and discoloured; milky coating Hard water situation. Increase detergent quantities. Glasses are not dishwasher proof. Wash by hand. Water marks left on glasses and cutlery. Rinse aid level or dosage setting is too low. Ensure there is rinse aid in dispenser. If necessary, increase the rinse aid setting or try using a wash programme with a higher temperature. See sections 'Using rinse aid' and 'Wash programme data'.
Nov 12, 2018 • Dishwashers
0helpful
1answer

Dtergent dispencer does not open


Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.




Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.




Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.




Detergent Container

If the dishwasher dispenser doesn't work the detergent container may need to be replaced.


Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.




Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.




Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.




Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.




Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.

Enter your model number to see parts for your dishwasher.


Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.




Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.

Enter your model number to see parts for your dishwasher.


Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.

Enter your model number to see parts for your dishwasher.


Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.

Enter your model number to see parts for your dishwasher.


Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.

Enter your model number to see parts for your dishwasher.


Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.

Enter your model number to see parts for your dishwasher.

Main Control Board


The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

God bless you . see the photo attached.401f2962-5d22-48f3-89be-c1db11d8eabe.jpg
1helpful
1answer

Troubleshooting

Dispenser Lever

If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.





Detergent Dispenser Cover

If the detergent dispenser cover is broken and the detergent dispenser doesn't work, the dispenser assembly should be replaced.





Wax Motor Actuator

If the dispenser will not release the detergent the actuator connected between the wax motor and the dispenser might be broken. Check the wax motor actuator and replace it if necessary.





6717a822-d7e1-4c2e-a0bd-87fdb1bce189.jpg




Dispenser Lid

If the dispenser is broken and doesn't open or close properly the dispenser lid may have to be replaced.





Detergent Dispenser

If the dishwasher dispenser doesn't work the problem is often related to the release mechanism. If the problem is with the dispenser itself, it may be easier to replace the entire dispenser.





Dispenser Door Spring

If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.





Dispenser Latch

If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.





Dispenser Door Pin

If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.






Dispenser Actuator

If the dispenser is broken and doesn't open or close properly the dispenser actuator may have to be replaced.





Dispenser

If the dispenser is broken and doesn't open or close properly the entire dispenser assembly may have to be replaced.





Wax Motor

There is an electrically powered device called a wax motor which opens the detergent dispenser. If the dispenser is broken and will not open to release the detergent, the wax motor might need to be replaced.





Bi-Metal

If the dishwasher dispenser doesn't work the bi-metal actuator might be burned out or defective. The bi-metal is a simple metal loop which acts as a latch for the dispenser door. As electricity is applied to the metal loop, the loop deforms and bends away from the latch, releasing it. If the bi-metal is burned out it won't deform or release the detergent door.





Dispenser Slide

If the dispenser is broken and doesn't open or close properly the dispenser slide may need to be replaced.





Dispenser Repair Kit

If the dispenser is broken this dispenser kit may need to be replaced.





Main Control Board

The main control board provides power to nearly every component of the dishwasher including the detergent dispenser. If the dispenser will not actuate the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.

Gd bless you
0helpful
1answer

The soap isn't emptying out of the compartment during the wash cycle. 1. We didn't load any items too close to the dispenser. 2. We didn't use the Rinse program, just main wash cycle. 3....

Hi,
There are three common problems that cause the Soap Dispenser or Cup not toopen. I have a tip that will explain these problems in detail....

Dishwasher Repair Problem Detergent Cup does not Open

heatman101
2helpful
1answer

Why does a lot of detergent remain in the soap dispenser after a washing cycle is complete

Was the dispenser cup wet when you added detergent?
Make sure the dispenser cup is dry before adding powdered detergent. If dispenser cup is wet, the detergent can clump.
Is the cycle incomplete?
If the previous cycle did not complete, the detergent can become caked in the dispenser cup if it is left sitting in the dishwasher.
Is the detergent old?
Older detergent exposed to air will clump and not dissolve well, which will cause the dispenser door to stick to the detergent. Replace detergent if necessary and store the detergent in a tightly closed container in a cool dry place.
Is the water temperature too low?
For best washing and drying results, water should be 120oF (49o C) as it enters the dishwasher.
Were items blocking the dispenser that kept it from opening?
Items blocking the detergent dispenser will keep it from opening. Make sure water action can reach the dispenser.
Detergent guidelines
  • Use automatic dishwashing detergent only.
  • Other detergents can produce excessive suds that can overflow out of the dishwasher and reduce washing performance.
  • Store tightly closed detergent in a cool, dry place.
  • Fresh automatic dishwasher detergent results in better cleaning.
  • Add detergents just before starting the cycle.
  • The amount of detergent to use depends on the hardness of your water and the type of detergent.
  • If you use too little, dishes won't be clean.
  • If you use too much in soft water, glassware will etch.
  • Suggested fill amounts are for standard powdered detergent. Amounts may vary if you use liquid or concentrated powdered detergent. Follow instructions on the package when using these detergents.
  • Water hardness can change over a period of time. Find out your water's hardness by asking your local water department, water softener company, or county extension agent.
0helpful
1answer

The detergent flap does not open

Check the dispenser for easy close & open. Trouble could be- latch relay not getting energized- wires might have snapped - relay driver - command not reaching from the controller etc.

If you check all the points you will get an idea. I feel micro-controller may not have any problem as other cycle is OK.

Further assistance contact the authorized service center.
0helpful
1answer

My am-14 is eating the detergent. It use to last a month now less than one week. Is there a soleniod valve thatisn't closing?

Hello,
The over consumption of detergent could be caused by a couple of things. If the detergent is dispensed by an external chemical pump, the detergent probe may not be working correctly. The probe will cause the pump to dispense too much chemical if it is dirty or has hard water build up on it. You can check the probe and clean it of any debris. The probe is located in the bottom of the wash tank. Most chemical suppliers take care of these sorts of issues at no cost to the customer. If your rinse solenoid is not closing properly, this could cause the detergent to flow down the standpipe (overflow drain). This would make the chemical pump dispense detergent more often then usual. An easy way to check if your rinse soleniod is stuck open is to look at your rinse arms if water is flowing out of them and doesn't stop this would mean your solenoid is in need of repair.
Kind Regards
0helpful
1answer

GE Profile dishwasher with ''SmartDispense'' technology is clogged

Check the reservoir hose , and unclog it if necessary. You may need to disassemble the reservoir/dispenser to solve the problem.

Use to the diagrams below:

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Apr 06, 2009 • Dishwashers
0helpful
2answers

The softener holder just fills with water but will not drain.

Is water left in the dispenser at the end of the cycle?
About two tablespoons of water remaining in the dispenser compartment at the end of the cycle is normal. At the end of the wash cycle, fresh water automatically cleans the dispenser. Check that the cycle is complete before opening the dispenser drawer.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Are the additives dispensing too early?
Here are a few things that can cause the additives (detergent, fabric softener or liquid chlorine bleach) to dispense early:
  • Check that the dispenser is not overfilled. Do not fill past the MAX fill lines on the dispenser. Overfilling can cause early dispensing of liquid chlorine bleach and/or fabric softener.
  • Check that the detergent separator is in the correct position. For liquid detergent, the separator should be in the front position. For powdered detergent, the separator should be in the rear position. If the separator is in the rear position while you are using liquid detergent, it will dispense immediately, which is not how it is designed to work.
  • Use powdered HE detergent when using the DELAY WASH option. Liquid detergent may dispense prior to the start of wash.
Are the additives dispensing too late?
The additives will not dispense until the proper time if the DELAY WASH option is selected.
0helpful
1answer

Detergent trouble

hi there,

sounds like the detergent dispenser is not working properly.

are the rest of your dishes clean? in other words, is there any food residue on them?

check the dispenser and make sure that there is nothing visibly wrong with it.

if the problem still persists, replace the dispenser.
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