Hp psc 1402 all in one scanner not scanning

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken .

i would reinstall all drivers and applications

go to this link

http://h10025.www1.hp.com/ewfrf/wc/searchResults?tmp_product=PSC+1402+All-in-One+Printer&tmp_qt=driver&lc=en&dlc=en&cc=ca&product=441116

Hi,
Way # 1----Click on the following in this order:
1. Windows
2. All Programs
3. Accessories
4. Paint
5. File Menu
6. From Scanner or Camera
7. Scan


Way # 2----Click on the following in this order:
1. Windows
2. All Programs
3. HP
4. HP Solution Center
5. Scan Picture
6. Select File type from file type drop down arrow
7. Scan
8. OK
Please rate my response!! Thanks, SF

When you install the printer software is it installed properly? if the printer is installed properly then you will do need to do the same step. First, uninstall the printer software by going to control panel > add/remove programs and then uninstall all the printer software. then go to control panel > printer and faxes if printer is present in the printer and faxes delete the printer. Restart the computer. Before reinstalling the printer software turn off your firewall, anti-virus, spyware if you have any. Then reinstall the printer. Try to scan again. if it works then try to restart your computer and scan again. it should work

Alot of people are having the same problem with the hp printers i have looked at many printers with this problem and the most i have solved with reinstalling the printer to the computer you can do this by going to tcontroll panel > printers > right click and delete printer

then reinstall the printer using the disk or by clicking add new printer

im sorry but this is all the information i can provide on this problem

HI UNINSTALL THE SCANNER SOFTWARE AT THE CONTROL PANEL AND REINSTALL THE SOFTWARE AGAIN. THIS WILL WORK FOR YOU. HOPE THIS WILL HELP YOU.
HH

Delete and reinstall printer.

First make sure that the scanner drivers and all the PSC drivers have been installed.
Or try to reinstall the printer drivers by removing all Hewlett Packard's applications from "add - remove programs" in the control panel. Then disconnect your printer and restart the computer.
When the PC finishes loading windows, insert the HP printer software CD while pressing SHIFT on the keyboard for 30 seconds. Connect the printer again and follow the "Found new hardware" wizard instructions. When a gray sandglass pops up, choose "Decline" or "Not agree" to the license terms and continue with the installation.
After that, try to scan again from Photoshop or another scanning program. Remember that in the reinstallation, you haven't installed the HP image zone software.

what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

You will need to go to the HP support site,
http://welcome.hp.com/country/us/en/support.html
Find your specific printer, and download the driver for Vista. Should not be a problem after that.

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