Do you have any flashing indicator lights on the remote? If you don't you can verify your remote is sending IR signals by pointing a cell phone camera at the front of the remote and viewing through your cell phone screen while holding down a button on the remote. You should see the flashing IR light on your cell phone screen. If you do not see the flashing light either the batteries are no good, or the remote is not getting power due to a problem with the circuit board.
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