Why do I get a line of faint or no copying on the page?

printer heads need to be reajusted

Bad drum/ copy cartridge

IT WOULD BE A LASER RELATED ISSUE
TRY TO CLEAN THE LASER UNIT

You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.

IssueWhen you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.When you print the original, the output is normal. Figure 1: Sample output with vertical white or black lines Figure 2: Sample output with vertical colored bands or lines
NOTE: This article does not apply to most PSC products, to the Photosmart C6100 or C7200 series, or to the Photosmart Premium C309a and C309c All-in-Ones.If you are using a PSC product other than the PSC 2400 or 2500 series All-in-Ones, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01887564) (in English).If you are using a Photosmart Premium C6100 or C7200 series All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c00899181) (in English). If you are using a Photosmart Premium C309a or C309c All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01622189) (in English). Solution one: Reset the All-in-One If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.

1. Make sure the product is powered on, and then disconnect the power cord from the product.
2. Disconnect the USB cable from the product, and then disconnect it from the computer.
3. Reconnect the USB cable to the computer, and then reconnect it securely to the product.
4. Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
5. Reconnect the power cord to the product.
6. Press the Power button ( ) to turn on the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , see the next solution.

Solution two: Clean the All-in-One and print a blank copy If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the All-in-One. Before you begin, gather the following materials:

• Several clean, soft, lint-free cloths
• Mild glass cleaner

Step one: Clean the scanner glass and lid

1. Press the Power button ( ) to turn off the product, and then disconnect the power cord from the product.
2. Open the scanner lid. Figure 3: Open the scanner lid
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth. Figure 4: Scanner glass Figure 5: Scanner lid
5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
6. Close the scanner lid.
7. Reconnect the power cord to the back of the product, and then press the Power or Start button ( ) to turn on the product.

Step two: Make a blank copy

1. Remove any originals from the scanner glass.
2. Load plain white paper in the input tray.
3. Press Start Copy Black to make a blank copy.

If the copy is clean, there is no need to continue troubleshooting.If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution. Solution three: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product. Causes

• Static interference
• Loose USB cable or power cord connection
• Fingerprints, smudges, lint, or dust on the scanner glass
• Dirt or debris on the scanner lid
• Scratched or damaged scanner glass
• Poor internal connections
• Dirt or debris inside the product
• Damaged or faulty scanner bulb or parts

I dont know what kind of copier you have but white vertical lines are virtually always caused by a dirty charge corona.There is usually a little plastic handle, blue, green or grey, that cleans the charge corona.pull it out ONCE, push it back in and try another copy.If you have an operators manual, it should have instructions for cleaning the charge corona.Good Luck, O'scope

Are the lines horizontal or vertical? DO you get lines on B/W copies (black and white) also? If you try to copy a blank white page do you get the lines? Does the toner / lines wipe off after the copy comes out? If the toner wipes off after the copy comes out you have a problem in the fusing unit ( the hot area that fixes the image onto the page). If the lines are vertical then you have something inside the device that is dragging across the page as it goes through the device. If the lines are horizontal then you it could be the drum cleaning blade, the transport blade, or charge roller. The noise could be that one of the blades are bouncing. It could be that a gear is worn. Please give more info on the problem to better help.

Diamond,

You need to be more specific. Does nothing happen when you press the Copy button? Does it give you a blank page, a solid inked page, or no page for the copy? Do you get the same results for Color Copy or Black and White Copy?

There must be a strip of glass about one inch wide, next to
the large glass. There is the problem !
Clean that strip thourougly. When you use the feeder the pages
are scanned thru the small strip of glass.

Toner issue getting to drum - use gen toner cart.

or Drum blade stuffed (lines are down page fro top to bottom- replace drum assy

Drum has been exposed to light faint or blank across copies repeated 4 times down page - replace drum assy

or upper fuser roller stuffed, down page, smudgy print -  replace fuser

LSU(laser) or boards rarely cause issues