My scanner has happily worked fro several years..now when the custom scan function I get a blank image even when using preview..what has happened? Seems like settings have changed, but I have no idea how! Any help out there?
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The answere for me so far has been no. However I was successful with scanning in three documents for tennis scores today by installing the XP twain driver in MS Virtual PC in XP mode this installed all the drivers. But after the scanner powered down after timing out, nothing in my power could get it to work again for another document. To say the least I'm pretty Pissed about the whole thing. Knowing that as purchasers of these products were just left in the learch for upgrading to the latest version of windows and the manufacturer of the products can't be stuffed developing drivers for their products. Says a lot about Canon and their dodgy products and customer focus. Screw you Canon, I won't be buying your products again. Go with the times or get left behind!
Check your scan settings. If you have chosen A4 and the paper is slightly bigger, this can happen. It is also possible when the scanner does not pick up the paper in the first attempt because it is worn out. In such an event, you may find a blank on the top of the image. Clean the rollers with a damp cloth. Dont use solvents.
S. Mohan, Chennai, India
Let's face it, the D660U was released in September of 2000. That's nearly 7 years ago. You can say "Shame on all vendors" all you want. However, I'll bet that the computer you have Windows Vista64 running on is not the same computer you had when you bought the D660U. It's time to upgrade. The CanoScan 8800F is a great scanner. Amazingly fast too! Zero warm-up time. http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=120&modelid=15561
Image scanners use a bright light (usualy LED's but sometimes fluorescent) to get the image. If that is the "light" that didn't come on, it may need replacing. If the "light" is a power indicator, a surge might have fried the circuits. Service on consumer products is often impossible to do yourself and sometimes more expensive than a replacement. Try a Google on your scanner # and "disassembly" if you feellucky and are handy with tools. Best bet: replace it.