Hello, let's try a few things. First I would try to unplug the cables at all points. The wall, unit and power block in the middle. Reconnect and see if that helped.Be sure the unit is straight to the outlet and NOT to a surge protector or power supply or extension cord.
If not, I would try to plug the unit into another outlet somewhere. In a different room or something. Be sure the unit is straight to the outlet and NOT to a surge protector or power supply or extension cord. If that works, it's clearly the outlet in the original spot.
If none of these solutions help, if possible, see if you can borrow someone else's power supply and give it a try. If it works, then you know for sure that's all you need to replace. If it still doesn't work, you may have an internal power issue and will need a repair.
You can also find Microsoft's power supply trouble shooting guide
here.
I hope this helps :D
i have the same problem..but mine is a 12304D
×