Rock Mobile external hard drive was accidentaly dropped

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Hi,

It sounds as though you have software incompatibility problem. With a bit of good fortune, Microsoft can diagnose the problem( s) and fix it in three easy clicks and it's free. CLICK HERE

If that doesn't do the job, you'll have to format the hard drive. Hopefully, you've been backing up everything on the external drive because the formatting process erases everything.

Hello,

Here is what you need to know about hard drives.......

Some times you don't know if your hard drive is working or not. Your external hard disk might drop on the ground, or your desktop/laptop hard drive might not be booting. Which ever the case maybe, here is how to find out the condition of your hard disk:

Put your ear close to your hard disk, if you hear your hard disk make a crackling noise, be prepared to buy another hard disk because such hard disk is damaged and cannot be fixed. Also note that it is difficult to recover files from such hard drive.

But if you don't hear a crackling sound, use your hand(s) to feel the drive, if it vibrates, it means the hard disk is in good condition.

What damages external hard drive most times is if you don't eject (safely remove) it from your computer, when it drops on the ground or hits any hard object etc

If your external hard disk stops working, firstly, check if the hard disk inside the case is in good condition by checking for crackling sounds and vibration. Once you observe that the hard disk is in good condition, this means the hard drive case is defective/the cause of the problem. Get another drive case and your drive will work again without loosing any file/data on it.

For desktop/laptop hard drive maintenance, make sure you always shut down your computer properly, don't remove the CPU's power cord while the computer is turned on. To be on a safer side, always use UPS (uninterrupted power supply) for your desktop computer.

Also, when using your laptop, makes sure its fixed at a position. Avoid any shake as the hard disk might shift from its normal position in the process.

I hope this is helpful..........

Good luck.

When a hard drive makes a clicking noise, it is faulty. The clicking noise is the heads swinging back and forth. This hard drive is dead and the data is lost. If you desperately need to recover your data, there are companies that can recover and copy your data from faulty hard drives BUT it will cost you an arm and a leg for their services.

Its in your logic board controller issue, usually the problem is like that but to see what is the another problem of your External Drive is to make or use any diagnostic freeware program to identify the device where it really connected in your PC. I have also encountered like your problem but I send my External to Electronic Tech to check the power connection and controller connection going to PC. Because you said that the hard Drive is still have a normal sound then it is working then but cannot see in your Computer. Try to Diagnose first before you bring to a Technician. Good luck!

That clicking sounds if ever loud enough is one annoying symptoms of failed disc. When it accidentally drop the reader may come off the disc. It sad to say but you may consider to change your hard disc.

How long did you wait. I bet it's fragmented all to heck and just takes a while to read all the data.

Hello,

I talked to the customer service of the brand. They know what's related to the noise the HD does right now: real damage. The best thing to do is to switch it off and bring it to a professional data recovery place, which is what I will do next week.

Thank you anyway for your help. I don't need further assistance on this issue.

Cheers,

Sounds like the motor got stuck.
Is it melody-like beeping?
Anything similar to these: http://datacent.com/hard_drive_sounds.php

I beleive you may have damaged the HD itself. The case only contains the lights, and the power supply.
The only other way to test it would be to take it out and install it on your desktop as a slave to see if it comes up.
i feel fro you I also had an Ultra external HD 60G and burnt it by using the wrong ac adapter.

Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.