Rock Mobile external hard drive was accidentaly dropped
Hard drive is now making a noise. It sounds like when you enter a CD in a drive and the machines rejects it and kicks it back out. The computer no longer recognizes the drive and I cannot access my files. I don't know if this has to do with a jumped needle.
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When a hard drive makes a clicking noise, it is faulty. The clicking noise is the heads swinging back and forth. This hard drive is dead and the data is lost. If you desperately need to recover your data, there are companies that can recover and copy your data from faulty hard drives BUT it will cost you an arm and a leg for their services.
Its in your logic board controller issue, usually the problem is like that but to see what is the another problem of your External Drive is to make or use any diagnostic freeware program to identify the device where it really connected in your PC. I have also encountered like your problem but I send my External to Electronic Tech to check the power connection and controller connection going to PC. Because you said that the hard Drive is still have a normal sound then it is working then but cannot see in your Computer. Try to Diagnose first before you bring to a Technician. Good luck!
That clicking sounds if ever loud enough is one annoying symptoms of failed disc. When it accidentally drop the reader may come off the disc. It sad to say but you may consider to change your hard disc.
I talked to the customer service of the brand. They know what's related to the noise the HD does right now: real damage. The best thing to do is to switch it off and bring it to a professional data recovery place, which is what I will do next week.
Thank you anyway for your help. I don't need further assistance on this issue.
I beleive you may have damaged the HD itself. The case only contains the lights, and the power supply.
The only other way to test it would be to take it out and install it on your desktop as a slave to see if it comes up.
i feel fro you I also had an Ultra external HD 60G and burnt it by using the wrong ac adapter.
Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.