Hi Ronald, it's Jack at Dyson.
I'm sorry to hear about the difficulty you've had with your DC33. However, performance issues are usually very easy to resolve with some quick troubleshooting checks.
It may be best if you can get in touch with us directly so we can help further - it's hard to diagnose the exact cause of a noise without hearing it.
If you give our freephone Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), our experts will be happy to run you thought some diagnostic checks. If the machine needs a repair or a replacement part, they can confirm if this will be covered under the terms of the 5-year guarantee which covers all of our upright and cylinder vacuums.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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