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"document jammed" but no paper in the machine

Hi! On the message bar there is " DOCUMENT JAMMED" blinking, but there is no paper loaded in the machine. When a call comes in (I have the same phone number for home phone and fax machine)it rings but there is no sound on the handset. And there is no dial tone either. I've opened the machine and didn't see any paper jammed anywhere. I seemed to recall, not really sure that, at one occasion, while sending a fax, the paper stuck, and I pulled the paper out from the bottom. Could this be the reason or could this move damaged the machine? And is there any solution? Thanks for any advice or help!

Posted by anne yang on

  • 1 more comment 
  • Siadwel Aug 04, 2008

    Hi,

    I've opened the machine and there is definitely no paper, or piece of paper jammed. Also I can't see any sensors that might be damaged or dislodged.

    Any help would be gratefully received.

    Thanks


  • Anonymous Nov 06, 2008

    paper scrunched up in it jamming it pulled out a piece, it tore , rest is stuck.



  • Anonymous Mar 18, 2014

    Fax machine will stop feeding itself like as if it stops rolling. I have to gently pull on the paper for it to continue sending the fax

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  • 328 Answers

There are a few sensors in the paper path which can easilt dislodged when pulling paper to rapidly from unit. Check all sensor flags and make sure they are moving freely.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Posted on Aug 10, 2007

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Related Questions:

0helpful
1answer

How do I unjam a fax machine 1010

to clear document jam:
1 Open the front panel.
2 Carefully remove the jammed document.
3 Close the front panel firmly until it clicks
into place.

If the fax paper jams while you are receiving or printing, Remove jammed paper and press
Cancel appears in the message.

if the paper is jammed in the printing area
1 Remove the jammed paper by pulling it out
smoothly in the direction of the arrow as
shown.
If the paper tears when it is being removed
check to ensure that no small pieces have
been left inside the machine.
2 Press Cancel.
3 If this was a fax, reprint the fax. For more
information, see reprinting faxes on
page 29.

if the paper is jammed in the paper feed
area
1 Remove the jammed paper as shown.
If the paper tears when it is being
removed check to ensure that no small
pieces have been left inside the machine.
2 Reload new paper with the print side
facing toward you.
3 Press Cancel when finished.
1helpful
3answers

PIXMA MX330 Error message "Document in

Hello,
The sensor may be dirty even if it looks like there is no paper jam. Take a bottle of compressed air and give it a once over. Make sure you don't shake or tip the compressed air as you don't want to fast freeze anything.
If this does nothing, you probably have a failed sensor which will need replacing.
Chris
0helpful
1answer

Trying to fax, scan or copy and anytime I try the erro message Document in ADF press OK to discharge document

Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.
4helpful
2answers

Cannot clear error message "Document

Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.
0helpful
1answer

Machine reads document jam,checked machine seems ok,cannot sent fax.

Hi there!
The error message that you are getting means there's a jammed paper inside the machine particularly in the feeder. This may also appear if the panel is not closed securely. Try to open the control panel and look for any pieces of jammed paper or debris. Closed the front cover or the control panel, it should display the regular screen date/time. Once you have the regular screen load the document on the feeder, the display should change and should ask you to enter the fax number.
Hope this helps!
Please rate if it worked, Thanks
1helpful
2answers

I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...

If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.
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1answer

Can not reset machine from Document Jammed mode.

you will have to take this to a service agent as one of the paper sensors has jammed
4helpful
4answers

My Canon MP530 indicates that I have a paper jam. There is no paper jam - I have checked and re-checked and turned it off and on several times and it is still reading that there is a paper jam. How do I...

Hello there You may not see a paper jam.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
0helpful
1answer

Saying paper jammed ..but no paper is jammed????

The course of the problem could well be when you pulled the paper the wrong way out ot clear the jam. Open the machine and have a close look at the unerside of the flap. There should be a micro switch, which could well be desloged.

George
4helpful
2answers

Sharp uxb700 document jammed appears in the message window blinking-cant clear it. no sign of any paper jammed already tried unplugging and clearing memory

If you lift up the panel and look underneath there are two black plastic "levers" one to the right and one to the bottom of the black roller. The larger one on the right was stuck. When I pushed on it and it popped up the "document jammed" message disappeared. 
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