Photo printing I printed 124 4x6 photos, i had to change some of the cartridges during printing. My printer says: printer error, see documentation or call your service tech. The light is stuck on memory card and that is all it will do.

Check the black cartridge and make sure the orange or yellow tape at the rear end is not still attached. If it covers the small hole on the top of the cartridge, the printer won't print black text.

Hi Good day!! did you try to print other documents? if yes try to restart your print spooler Click Start- Setting- Control panel- administrative tools- services now you should be on services box find the "Print spooler" click Print spooler and then restart it by click stop and then start
reply to me for further assistant if my solution did not work thanks

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The printer use big PGI-5bk cartridge to print documents and text.When you print photos or some other pictures printer use small CLI-8bk cartridge because this cartridge has a photo ink.If you print text and it print blank page that mean the nozzle on PGI-5 cartridge is clogged.Try cleaning test on maintenance menu on printer.

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I might have an idea why this is happening....The print cartridges might need cleaning...
Follow the steps below to do this....


Step one: Remove the black, photo print cartridge, or the gray photo print cartridge

NOTE:
The black, photo print cartridge, or the gray photo print cartridge is in the right side of the carriage. -Lower the cover of the product.
-If the print cartridge status light flashes, proceed to Step two: Replace the print cartridge.
If the print cartridge status light is off, proceed to Step three: Manually clean the print cartridge.
Step two: Replace the black, photo print cartridge, or the gray photo print cartridge and remove the tri-color print cartridge
- Remove plastic tape from new ink carttridge CAUTION:
Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper electrical contacts.



NOTE:
The tri-color print cartridge is in the left side of the carriage.
-Lower the cover of the product. -If the print cartridge status light stops flashing, proceed to Step three: Manually clean the print cartridge.
If the print cartridge status light still flashes, replace the tri-color print cartridge. If the issue continues, service the product.


Step three: Manually clean the print cartridge
1. Gather the following items to clean the print cartridge and carriage:
o Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
o Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
o Sheets of paper or a paper towel to rest the cartridges on during cleaning.
2. Open the product cover, and wait until the carriage stops moving.
3. Remove the print cartridge, and place it on a piece of paper with the nozzle plate facing up.

NOTE:
Clean the contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
4. Unplug the product.
5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
6. Clean the print cartridge contacts. Do not touch the nozzles.
7. Clean the contacts in the carriage, inside the product.8. Either let the print cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
9. Reinstall the print cartridge.
10. Plug the product back in.
11. Close the product cover.


Good Luck!
If there is anything more I can do for you please let me know if not and the problem is solved please rate it, Thanks, JCE

How was it fixed (don't know)?
Systems personnel fixed it.
I'm only the end user!
Thx.

RX 560 a printer error has occured see documentation

This has been just happening with me aswell - I just changed the colour cartridge with the black cartridge ran out but i kept it in as it told me to place one in. Trying to print out but black ink wont come - just blank pages - surely the colour cartridge can make black? However, if you have the colour cartridge and are on microsoft word or similar, change the colour of the writing to dark navy and it will print out documents.

Replacing the print cartridges

1. Turn on the HP PSC and lower the print-carriage access door.
   The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
   
   
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
   
   NOTE: The black cartridge is on the right side of the print carriage.
   Figure 2: Removing the print cartridge
   
   
   NOTE: It is normal to see ink buildup in the print cartridge slots.
   
   
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
   
   CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
   Figure 3: Removing the plastic tape
   
   
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
   
   CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
   Figure 4: Inserting the print cartridge
   
   
5. Close the print-carriage access door.

Using a photo print cartridge To use the photo print cartridge, remove the black print cartridge and insert the photo print cartridge in its place.
The photo print cartridge can be purchased separately and will optimize the quality of printed photos.
With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For printing regular text documents, use the black print cartridge.
Use a print cartridge protector to keep either print cartridge secure when it is not being used. Figure 5: Storing the print cartridge
1 - Inserting the print cartridge
2 - Removing the print cartridge

Aligning the print cartridges After installing or replacing a print cartridge, the HP PSC will automatically print a cartridge alignment page.

1. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
   
2. Press Scan .
   The HP PSC will align the print cartridges. During the alignment the button LED will blink until the alignment is complete.
   

This is a photo printer. My regular printer will not print photos and if I am correct photo printers will not print regular documents. They are made for separate document types (ex. doc and jpeg). This is so the corporate winners can steal more money from the consumer. I am sure there are printers out there that do both, but your printer is specifically a photo printer. Ask a tech at Best Buy or Circuit City. Let me know what they say.

Cynthia Charczenko

It is definite one cartridge is not running. You do one thing - 1. Write documents in MS-Word - select all - change the color to Red. Take print out. Check Printing is perfect or not.
2. Write documents in MS-Word - select all - change the color to Cyan. Take print out. Check Printing is perfect or not.
3. Write documents in MS-Word - select all - change the color to Yellow. Take print out. Check Printing is perfect or not.
I am sure when you changed the color to Cyan - it did not print Cyan or blank page you got.
So you must replace the Cyan cartridge or may be ink is not coming out through the passage. And first you have to check whether you have removed the plastic tape from the head of t he cartridge.