Question about Dell A940 All-In-One InkJet Printer

1 Answer

Printer and Making Copies does not work!

What's wrong with our printer? The printer shows I have ink, but it does not print, black or color. A few times, it would print parts of what was to be printed. Then, the next time, it would not print at all, that includes making copies, too. Help! We have tried doing troulbleshoot, that doesn't work. What would the problem be?

Posted by Mary Walsh on

  • Mary Walsh Jun 07, 2007

    Thank you for helping me. I put black and color ink in the printer. Bingo!!
    Thanks again. Mary

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1 Answer

Anonymous

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  • 77 Answers

Your ink cartridge had developed a problem with its delivery system. Install a NEW cartridge and you should be back printing again. I repair these printers and see it all the time Let me know what happened Ed

Posted on Jun 02, 2007

  • Anonymous Jun 08, 2007

    Thank you for the feedback

    Ed

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Error 9-363

NOTE: The problem occurs because of the trickle development system in the machine, making extended lengths of black and white copies / prints does not allow the black developer housing to purge itself of excess waste Toner (Dry Ink) and Developer. There are two solutions for the problem:
  • Make 1,000 copies / prints of a black and white job, then make 150 copies / prints of full color. Continue making 1,000 copies / prints of the black and white job, then 150 full color, and so on, until the entire black and white job is complete.
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NOTE: The above solutions are based on jobs using 8.5 x 11 inch paper, single sided, with no more than 28% coverage.
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9-369

: The problem occurs because of the trickle development system in the machine, making extended lengths of black and white copies / prints does not allow the black developer housing to purge itself of excess waste Toner (Dry Ink) and Developer. There are two solutions for the problem:
  • Make 1,000 copies / prints of a black and white job, then make 150 copies / prints of full color. Continue making 1,000 copies / prints of the black and white job, then 150 full color, and so on, until the entire black and white job is complete.
  • Make extended jobs in groups of 100 by making 100 copies / prints of the black and white job, then allowing the machine to cycle down (return to 'Ready') and making the next 100 copies / prints. Continue in this pattern until the entire black and white job is complete.
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    dc12-pwr-sw.jpg

  2. Wait 30 seconds.
  3. Power ON the machine.
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Printer and Making Copies does not work!

Will the machine run a paper path test?
This sounds like it could be a sensor indicating a paper jam, if this is the case, it won't run anything through the paper path (not even a blank page).
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